TCBS TRADERS review for Conversios GA4 & Ads Tracking

Thank you for sharing your feedback. We would like to clarify the details surrounding your experience and address the claims made in your review. 1. Timeline of Events: Install date: 18 August 2024 Trial period end date: 28 August 2024 Uninstall date: 30 August 2024 (after the trial period) 2. Proactive Support: On 21 August 2024, during your trial period, we sent a request for store access to assist you with any setup or challenges. Unfortunately, this request was rejected, and no further support was requested before you uninstalled the app. 3. Feedback Without Reaching Out: Despite the feedback provided about difficulty in setting up and dissatisfaction with support, no support request was made during your trial period or afterward. Our team was fully prepared to assist, but without your cooperation, we couldn’t address the concerns. 4. Charges and Refund Policy: As the app was uninstalled after the trial period ended, the charges incurred were valid per our policy, which is transparently outlined on our app listing page and applies to all users. 5. Goodwill Offer: Despite the above, we offered an extended trial period of 30 additional days (total of 13 months usage) as a goodwill gesture to ensure you could fully experience the benefits of the app. 6. Regarding Fraud Claims: We would like to strongly refute any claims of fraud or dishonest practices. We operate as a certified Shopify Partner, and all of our policies, including pricing and refunds, are clearly outlined and available to all users before installation. We have always been transparent and followed proper procedures as per Shopify's guidelines. For reference, here are some screenshots added: https://tinyurl.com/25bw2fns https://tinyurl.com/27o38cjb You may reach out to us for more details or if any assistance required.