Cool& Post Purchase Survey

This app is really useful! The follow-up questions help us get more specific answers instead of vague responses like “social media.” Now we can easily identify which platforms our customers use and focus our efforts where they matter most. The branching setup took a little time to understand, but everything works smoothly now.

I really like this! Asking people about social media alone didn’t give us much useful information, so adding a follow-up question about the specific platform helped us understand where to focus our efforts. It took me a little while to figure out the branching logic, but everything is working smoothly now.

Does what it says. We use the NPS question to see how people feel straight after buying instead of waiting for reviews to come in. Export to CSV is handy for our team meetings. Would love to run surveys on the site too, not just the thank you page.

Really like this one. “Social media” as an answer never told us much, so we added a follow up asking which platform and now we know where to put our effort. Took me a minute to figure out the branching but works great now.

Fijne app! Wrote our questions in Dutch and our customers actually answer them. Simple to set up, answers every day.

Great app. We always wondered where new customers actually came from, because our analytics said “direct” for half of them. Now we just ask them after checkout. Easy setup and it looks like part of the thank you page. Wish we’d installed it sooner!

Solid app. We hooked it up to Shopify Flow so a low rating pings our support team. Caught a few unhappy customers before they wrote a bad review.

Love it. Our bigger orders come from people who take weeks to decide and we never knew what pushed them over the line. We show a few extra questions only above a certain order total, so normal customers get a short survey. Really useful answers.

Super easy to use. We ask two things, how happy they are and where they heard about us. Both answers go into our monthly numbers now. Highly recommend!!.

I’m not very technical and other survey tools felt like too much work. This one I set up myself in an afternoon, just dragging questions into order. Took a bit of trial and error to get the follow up questions how I wanted, but happy with it.