All reviews

Rating Breakdown

  • 5
    90% (179 ratings)
  • 4
    4% (8 ratings)
  • 3
    2% (3 ratings)
  • 2
    2% (3 ratings)
  • 1
    4% (7 ratings)

Reviews with Text

  • 100% (200)
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2 / 5 Share

Dec. 20, 2020

The app's admin and setup time is awesome. In terms of performance, it's highly questionable. It appears that you get better performance on a paid plan. For now, I'll search for other apps and perhaps in parallel find a developer that can lazy load their application.

Using app

11 days

Total reviews

18

Average rating

4.1

Developer Reply

We're really sorry that you didn't enjoy using our app! Instagram's API returns only large uncompressed images and doesn’t have any options to return resized images, like Shopify does. This means all we have are large uncompressed images to load. It also means we cannot compress them or lazy load them when pulling straight from Instagram. However, on paid plans we are now auto-compressing and hosting images from Instagram for faster loading. On the free plan you still have some options: you can compress your images before uploading them to Instagram - that will help the images load faster as well. As well, you can simply decide to show fewer images on initial load, and that is dictated by the "Number of photos" option in the Customize Gallery screen. The fewer images that load initially, the faster the gallery will load. Again, we're really sorry that you didn't enjoy the app and we are doing all we can to alleviate the issues caused by Instagram's API. If anyone has any questions or concerns, they can reach us anytime at [email protected]

2 / 5 Share

Jan. 16, 2020

Worked well when it was first installed... then stopped working. Will not reconnect or update my social accounts.

Store

SCARCI

Using app

Almost 2 years

Total reviews

1

Average rating

2.0

Developer Reply

We're really sorry that you had trouble using our app! We have tried to contact you to help you get this setup and working for you but have not heard back from you. Our team is always available and happy to help in any way we can and we'd love to help get this connection sorted for you so that you can use the app to its full potential. If you have more questions or want any help at all, contact us at [email protected] If you have any issues or have any questions regarding connecting or setting the app up, please let us know and we will help you as fast as we can. Thanks, Dom

2 / 5 Share

Aug. 1, 2018

I find this app very misleading... you really can't do anything unless you subscribe - it's not free

Using app

5 minutes

Total reviews

6

Average rating

3.7

Developer Reply

Hi there, We're really sorry that you didn't enjoy the app! Our free plan has changed over time but we try to offer lots of options on that plan including the ability to pull images from your Instagram account and customize the look of your gallery. You can even keep it free indefinitely. It is true that some features require a paid plan but that's because we have to pay to host changes and some of the images. I can see you only had the app installed for a few minutes but we'd love to help you get value from our app. We're always happy to help you sort out a solution based on your budget. There's a lot that you can do on the free plan. Our support team is more than happy to help any time at [email protected] -Dom, Co-Founder