Eclectic Branding review for Appointment Booking Cowlendar

Thank you for taking the time to leave your feedback. I genuinely regret to hear about your recent experience and appreciate the opportunity to address your concerns. As the sole founder of this venture, I strive to provide exceptional service to every customer. Your chat was answered by me personally within 45 minutes on a Saturday night at 11pm. I understand that in today's fast-paced world, time is of the essence, and I am continually working towards minimizing response times. But i'm only a human being and despite my best effort i can't be online 7/24 :) Please note that I deeply value every interaction with my customers, regardless of whether it involves a simple task or a major concern. Each of your questions and issues are important to me, and I assure you I treat them all with equal seriousness and respect. I want to mention that I've tried to reach out to you multiple times to extend my personal apology and work with you directly to resolve any lingering issues. Please do feel free to connect with me if there's anything further you need; my primary goal is to ensure you are satisfied and all your concerns are effectively addressed. I've contacted you on your website contact form, on your shopify email and on your professionnal email that can be found online. You unfortunately did not get back to me :( On a final note, the nature of your review has led me to question its authenticity. Considering the efforts I've made to resolve this situation and the typical experiences my customers have, I'm left wondering if this could be an attempt from a competitor to impact my ratings negatively. Especially given that you've rated 5-star "Appointly: Appointment Booking" praising their customer service the day right before leaving me a 1-star review. Never to be seen again. Really weird. Regardless, if your review is from a genuine customer, I sincerely hope we can work together to improve your experience. Your satisfaction is my topmost priority, and I'd be grateful for the opportunity to demonstrate this to you.