Soap A GoGo review for Craftybase Inventory + Sync

I began with Craftybase in January 2021. I wanted an updated and more efficient web-based system to track inventory and sales. I liked that it imported sales from Shopify every morning. Previously, I had to do that manually. Once I got into using it, I started seeing several issues. As a soap and cosmetic maker, I follow GMP (Good Manufacturing Practices), so lot and batch tracking is imperative. In order to use lot tracking, I had to pay for the highest tier subscription only to learn that CB doesn't track quantities of each lot and doesn't use the "first in, first out" practice of using older materials first. When creating a batch of a product, I need to manually select the lot number I used. This wasn't worthy of the higher tier price. In addition to this, Craftybase's servers continually had issues with lagging and not syncing. Thinking I didn't commit changes, I would repeat the steps. Once the servers did catch up, I had to go back and undo all the repeat changes I made. Over the 2.5 years, I continued to use Craftybase, I asked for features and fixes for GMP and other simple requests, but none were ever addressed. The final straw happened in July when I received an email announcing a price increase. I was currently paying $34.99/mo, but come September 1st, it would increase to $79.00/mo!! There were no improvements or new features except adding sales channels for other customers, and they more than doubled my monthly subscription fee. I'm currently seeking out another system that works the way manufacturers work and looking forward to ending the relationship with Craftybase. I do NOT recommend this system.