Zoopitee Herbals review for Craftybase ‑ Manufacturing ERP
Dec. 23, 2023
This app has potential, but they haven't built out reliable infrastructure. The user interface has several "wonky" issues, like when using the reports, they don't have a drop down menu for "last week" "last year" "year to date" etc - just a cumbersome slider of calendars to use (if you want to look years ago, you need to slide through months and months and months). Another example is when you are entering raw materials used in a manufacture, the quantities will somehow automatically snap to a recent number used. This makes no sense - the whole idea is that I am recording the exact weight in a raw material. There are many more little bugs like this. There are also unplanned outages way too often. It's very hard to pay this much when a wholesaler of mine needs a shipment and my manufacturing software is down without notice. (My bill tripled this year - will they price hike again, trapping businesses during their busiest time of year?) The headaches maybe used to be worth the lower fees, but with the new pricing, do yourself a favor and look into other more reliable options. (Also - they let us know they are raising prices in order to be able to offer more functionality... in the future... and to the higher level plans. Why are current customers expected to pay for future functionality - and they've been promising functionality for years. It comes very slowly if at all for the affordable plans.) The customer service - and customer appreciation - is abysmal. I wish that weren't the case. Like I said, I want to like this app. But it's hard to stand behind a company who doesn't value its customers. ****Update: Due to this review, the founder emailed and gave me ZERO business days notice before deleting five years of my data. Luckily, I already migrated to a new system due to the above concerns, but I would hate a small business to be left without their data. (You will notice a similar pattern of vindictive behavior in the comments of poor reviews, making exaggerated claims about FB posts. I have posted concerns over loss of functionality on the FB page and they were quickly removed and no one from customer service reached out.)
We thank you for this feedback regarding the functions of the software. We're always happy to hear these valuable observations from our customers! Regarding the price increase, we've been transparent in our communications over the past year with the price increase and had kept you on our legacy pricing for as long as we could. While there were a few short outages this past year that were out of our control, we readily admit there was an instance that was the result of us making planned updates to our server infrastructure that ran longer than expected. This should have been more effectively communicated with our customers - that's on us. We have since updated our servers and backend infrastructure and will be more transparent about planned outages in the future. We reserve the right to keep the communications in our Facebook group focused on the use of our software, so that it can stand as constructive resource for fellow customers wanting to learn from other Craftybase subscribers. If one has any issues with their subscription with us, we always encourage them to contact us directly. This ensures that feedback goes through the proper channels and is heard and taken action on by our team. Your data is still available and has not been deleted. If you need any further assistance with getting your data out of your Craftybase account, we're more than happy to help!
Inventory MRP for small manufacturing business - Craftybase