Lucas Kschischang review for creativehub: Sell Art Prints
March 19, 2024
Awful app with next to no customer support. Sneaky cost increases, and ZERO shipping cost integration within the webstore are reasons alone not to use it. But coupled with an inability to accurately conduct an order search (I can't find several active orders because the site only shows the history for 2022 and earlier), and I've hit the absolute wall. I've LOST money thanks to their lack of transparency - I've cancelled all orders, and will be issuing chargebacks as it's just not even close to an acceptable level of service.
Hi Lucas, We publish up to the minute pricing data on all our websites and help centres. When you set up the product in your store we display the cost right there, and when you make a sale we immediately send an email giving you the exact cost of what you will be charged for fulfilment. We do everything we can to keep our pricing fully transparent. Our app has 100% accurate shipping cost integration. On import we create shipping profiles in your Shopify store. Your entire orders can be found in your art store settings section of the app and step-by-step guides to this and other frequently asked questions can be found on our help centre. If you do decide to get in touch with our 7 days-a-week helpful customer service, we can investigate what went on here. Zach
