Feesly: Surcharge & Fees (POS)
The Feesly app has received a mix of positive and negative reviews from users. Positive aspects highlighted include the app's ability to add extra fees to retail orders through the POS system, prompt and helpful customer service, and cost-saving benefits for businesses. Users appreciated the quick response times from the support team and the savings generated by passing credit card surcharges onto customers. However, some users experienced issues such as bugs leading to multiple charges, lack of response from customer service, and challenges with setting up custom taxes. The app's functionality in calculating fees before tax and delays in applying surcharges were also mentioned as areas for improvement.
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We are a wholesale focused business who wanted to charge a retail fee on retail orders through the POS and this app works perfectly. Had an issue where the fee stopped working one day and the customer service team was able to resolve for in about 5mins. Would def recommend this app for simple extra fee charges
Thank you so much for your review! Happy to help!
So far this app is doing what we need in our POS system. This is the most affordable app too, so you don't have to hesitate to pull the trigger. I had an issue today while making some adjustments and testing and reached out to their support team to receive IMMEDIATE response and assistance. It ended up being an issue on Shopify POS's team side, not even the app itself, though they found out and relayed the info and instructions to me. Fantastic support, I can't thank this app's team enough. My company saved $350 by passing the credit card surcharge onto customers just this past weekend at a pop up event. Well worth their $1/mo subscription. Thanks Feesly!
Thank you so much for the kind words! Happy to help!
This app has saved me hundreds over the past year. Very useful, never had a problem with it.
Thank you so much for your review! Happy to be useful!
App is very buggy and will triple charge your customers and cause major problems for your brand. Move on
Hello! Can you please contact us at [email protected]? We will be happy to assist and help you with configuring the app! Thanks!
Hello! Can you please contact us at [email protected]? We will be happy to assist and help you with configuring the app! Thanks!
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