Feesly: Surcharge & Fees (POS)
The reviews for this Shopify App are quite mixed. On the positive side, users appreciate the functionality of the app in adding extra fees to POS transactions, which has helped them save money and streamline their processes. The customer service team is highly praised for their quick responses and efficient problem-solving, with users mentioning that issues were resolved promptly. Additionally, the affordability of the app is highlighted as a major benefit, making it a cost-effective solution for businesses. However, on the negative side, there are concerns about the app being buggy and causing issues such as triple charging customers, which can harm the brand's reputation. Some users have experienced difficulties with the app not working as expected, leading to frustration and financial losses. There are also mentions of delays in applying surcharges at the checkout, impacting the efficiency of transactions. Overall, while the app offers valuable features, there are areas that need improvement to enhance user experience and reliability.
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We are a wholesale focused business who wanted to charge a retail fee on retail orders through the POS and this app works perfectly. Had an issue where the fee stopped working one day and the customer service team was able to resolve for in about 5mins. Would def recommend this app for simple extra fee charges
Thank you so much for your review! Happy to help!
So far this app is doing what we need in our POS system. This is the most affordable app too, so you don't have to hesitate to pull the trigger. I had an issue today while making some adjustments and testing and reached out to their support team to receive IMMEDIATE response and assistance. It ended up being an issue on Shopify POS's team side, not even the app itself, though they found out and relayed the info and instructions to me. Fantastic support, I can't thank this app's team enough. My company saved $350 by passing the credit card surcharge onto customers just this past weekend at a pop up event. Well worth their $1/mo subscription. Thanks Feesly!
Thank you so much for the kind words! Happy to help!
This app has saved me hundreds over the past year. Very useful, never had a problem with it.
Thank you so much for your review! Happy to be useful!
App is very buggy and will triple charge your customers and cause major problems for your brand. Move on
Hello! Can you please contact us at [email protected]? We will be happy to assist and help you with configuring the app! Thanks!
Hello! Can you please contact us at [email protected]? We will be happy to assist and help you with configuring the app! Thanks!
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