Feesly: Surcharges & Card Fees
The reviews are generally positive about the app’s core purpose: adding fees or surcharges in Shopify POS. Many merchants say it works as promised, is affordable, and has saved them significant money by passing fees on to customers. Several reviewers also praise the support team for being fast, responsive, and helpful when issues arise, with some noting that problems were resolved quickly and professionally. At the same time, there are notable complaints about reliability and limitations. A few users report bugs, outages, or the app stopping after POS updates, and some say it can cause serious checkout issues such as duplicate or triple charges. Others mention performance concerns like slow surcharge application, fees only being added at the end of checkout, or the fee calculation not matching their tax/receipt needs. A small number of reviewers also say support did not respond, which adds frustration when the app fails or does not fit their workflow.
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We are a wholesale focused business who wanted to charge a retail fee on retail orders through the POS and this app works perfectly. Had an issue where the fee stopped working one day and the customer service team was able to resolve for in about 5mins. Would def recommend this app for simple extra fee charges
Thank you so much for your review! Happy to help!
So far this app is doing what we need in our POS system. This is the most affordable app too, so you don't have to hesitate to pull the trigger. I had an issue today while making some adjustments and testing and reached out to their support team to receive IMMEDIATE response and assistance. It ended up being an issue on Shopify POS's team side, not even the app itself, though they found out and relayed the info and instructions to me. Fantastic support, I can't thank this app's team enough. My company saved $350 by passing the credit card surcharge onto customers just this past weekend at a pop up event. Well worth their $1/mo subscription. Thanks Feesly!
Thank you so much for the kind words! Happy to help!
This app has saved me hundreds over the past year. Very useful, never had a problem with it.
Thank you so much for your review! Happy to be useful!
App is very buggy and will triple charge your customers and cause major problems for your brand. Move on
Hello! Can you please contact us at [email protected]? We will be happy to assist and help you with configuring the app! Thanks!
Hello! Can you please contact us at [email protected]? We will be happy to assist and help you with configuring the app! Thanks!
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