Shopacado ‑ Volume Discounts

March 25, 2024

Initially was impressed with the app and the fast customer service. To my surprise, the app is not compatible with Shopify "compare-at" price. Also, employee lied to me.

Nov. 24, 2022

I really liked this app, I was setting it up and realized after an hour of setting up the design and everything that it stopped my current automated discounts which I had running. And during that hour we had no orders because the sale we were originally running stopped working from this app, so BEWARE! Even if you don't press "enable offer" and you set up the code in order to see the test previews, it would stop any current shopify offer you already have. I was really hoping to transition to this. I tried to also download it again after deleting but I didn't do anything except "accept" the app permissions and then it did the same thing again. Very sad, because I was actually liking what was being built on there. I just can't afford to stop our current sale to configure this app, as we would lose lots of costs from landing traffic.

June 19, 2023

Looks nice on the website, but it has a major down side. Unfortunately this app is not useful if you want to offer customers exclusive discount codes on your website (ie 10% off, etc.) and bulk pricing discounts. It does NOT work if you want to limit your customers to a one time use code and have a lot of items with a plus pricing discount.

July 1, 2022

Great functionally, easy-to-use, and the customer service is excellent! We had a couple of questions and this team is extremely responsive and thorough. Big thumbs up to Nivi who address one of our issues in minutes. Highly recommend this app and the Shopacado team! Update - we had a serious technical issue with the app. First we contacted Shopify. Shopify confirmed the issue was with the app. The issue was causing thousands of dollars in lost sales. Shopacado was repeatedly contacted by Shopify and myself. We received zero support even after waiting several days. We eventually uninstalled the app. The good news is we found a new app with more enhanced functionality and a large, very responsive support team.

Oct. 10, 2024

edit: 10-10-2024: The app update broke our store again. For more than a week we are waiting for support that leaves out waiting. so I do not recommend this app! edit 12-12-2022: Giving 1 star and NOT RECOMMENDING this app. It broke our store. We are not able to give proper volume discounts. Support is lacking. On top of that they changed something so that discount codes don't work any more. edit: 07-12-2022: After a good experience support is lacking. Waiting for 2 days to get help with input of prices. that means our customers don't get the right pricing in our webshop. This is not what a good app developer should do. We are a paying customer. The app does what it should do, straight forward. Support is amazing and blazing fast. I would recommend anyone to use this app. 5 *****

March 8, 2022

This app falls short by forcing customers to view cart BEFORE the discounts are applied. If the customer goes to checkout without this detour then the discounts are not applied. PLEASE upgrade the app to allow the discounts to be applied AT CHECKOUT NO MATTER HOW THE CUSTOMER GETS THERE. It's very disappointing because this is an important tool to increase basket value.

Feb. 21, 2022

This app is very limited. It will not function when you manually create an order and will also not allow a coupon code or automatic discount to be applied if the customer chooses more than one unit. Very frustrating.

Nov. 24, 2022

I often experience difficulties with this app. Again, the volume discount isn't working properly. It doesn't show the discount in the cart. The support team is a little slow in answering on my messages.

March 29, 2022

We had to quit this application after almost 5 months of using it. The application works fine indeed, when it is working! Unfortunately, we had 7 complains from clients that wanted to buy the offers generated through this app, but the discount has disappeared when the payment was made. And I mean only 7 that have complained, cannot know how many clients didn't complained. It looks like the application is running on some server that dies unexpectedly from time to time, and when that break down coincide with the placing of the order, then the discount just disappears from the final price. Maybe it's not happening very often but enough to create even legal issues with clients. The support replied that the technical team has to investigate, but each time the answer was the same: couldn't identify any problem on their side... it must been have a shopify issue. When this happend for the 7th time I've immediately tried to access the application and this is what I got: https://prnt.sc/a0pZePG3Rz3c - their server was down. So in the end it was not a shopify issue. Sorry... it might been have a great application with a good server.

Oct. 19, 2021

Really poor experience. No multi currency checkout option. Support was responsive but not really helpful. App seems ok but didn't meet our needs.

Oct. 7, 2021

日本でのストア開設（通貨はもちろん￥）で数量割引とクーポンの併用したチェックアウト、数量割引商品とその他商品での組み合わせでカート全体価格の割引適用を行いたく当アプリを導入しました。 テーマファイルへの変更も特にすること無く(一部コード編集は行ったが)割引価格が適用され、直感的で操作しやすいUI、利用はしていないがサポートも24時間とのことで安心。顧客タグを利用することで特定の顧客に対しても割引表示が可能。この質でこの価格は安すぎるくらい。 ありがとうございます。 その後、LiquidやCSSを触ってもうまく反映されず、サポートと連絡をとったが、最終的には「ココからカスタムCSS触れる」と返ってきただけで、CSSもまともに調整できないのかと思った。サポートのレベルは正直疑うレベル。機能的には良いのだが。。。

July 19, 2021

Be aware people, this app is NOT supported by Facebook pixel, so sales from this app will not register on your Facebook ads manager if you're advertising there, it will cause you a lot of issues with tracking purchases on Facebook

July 5, 2021

Cuando estoy en el carrito de compra y modifico la cantidad, la aplicación no efectúa el descuento, saben por qué?

June 5, 2021

Good app but has limitations of not being able to combine offers on total order amount.Buyer experience is hampered.

Jan. 11, 2022

I originally loved this app, and the why in which it functions. But recently many glitches, and seems to be difficult to get them fixed. Processed discounts and they ended up not working when we offered them to customers. Certain offers were being reused, and all of a sudden not working correctly. No idea why the changes came about, as we have not changed our theme. Not sure what happened recently, but something is not working. Until all the kinks are out, we will cease use.

Feb. 1, 2022

UPDATED 2/1/22: THIS APP DOES NOT WORK WITH SHOPIFY COUPON CODES!!!! An update was done to Shopify and coupon codes no longer work! Support was unable to assist. I use this app to create volume discounts for craft vinyl, and help me keep inventory as easy as possible. My only complaint about this is that all variants have to be the same price. We are currently unable to apply the discounts to different price points within the same product line. i.e. fluorescent has a higher cost than regular. Also, regular discount codes no longer work. You will need to follow instructions to update the code. It's easy. **Update: This app has stopped working with coupon codes. The code will only apply to one applicable item in the cart and not all items. It will also not work with automatic discounts. Currently looking for another option.

Nov. 20, 2020

[BAD SUPPORT] Hey! The app looks good but not all functionality working well and the big problem is app support. They are ignoring (keep seeing our tickets and letting them without the answer). App support is answering in 1-2 days and asks general questions just to prolong the time. This is not ok because we are paying for some functions which are basically don't work for us. Think twice before install!

Dec. 4, 2020

I'm updating my review... Original review: Among the easiest apps to setup, great features, and great customer service. And fair pricing. Their team helped with our theme integration within 5 minutes of us installing the app. Much appreciated, highly recommend! IMPORTANT UPDATE: Your store customers are, by default, not subscribed to your email list unless they opt-in. There is no way to change the setting to opt-out while this app is installed. During our use of the app, our subscribe rate post-purchase went from ~75% to 5-10%. Email is our number #1 channel for retention/repeat orders, so we had to remove the app and go elsewhere. I honestly don't know how many stars is fair, as the app and customer service are great. But email lists are so critical to revenue that anything interfering with subscribe rates is a big, big problem.

Aug. 14, 2020

Expensive app in Shopify. It says it will increase sales and all but no sales. Very limited features depending on the pricing. Not worthy

Aug. 3, 2020

I used this app for a few days campaign but deleted afterwards due to order errors and lack of customer service. About 17% of orders received during the campaign did not get applied the volume dicounted pricing so I had to manually refund every customer their discount. I reached out to customer service who did not make a big deal to fix this. The app also changed prices by changing the currency of the sales price from time to time. The developer needs to fix those issued I had and then this would be a great app.