Shopacado ‑ Volume Discounts

Aug. 13, 2024

Great idea but.....I have two clients using this app, it has conflicts on both installs and Shopacado won't really help you fix anything properly unfortunately. I've worked with many Shopify app dev's which will jump in and fix you, that's not happening here. It's a great idea but it seems like Shopify is too locked down to create a decent bulk discount app. I'm currently waiting for help from support again but I'm not holding my breath. The app is totally unusable at this point, my client is stuck and can't sell 20% of their products because their bulk discount is buggy and won't work in checkout. My two developers are pointing at Shopacado for the fix and don't want to touch it. I may bring in a senior dev to build something custom instead as a last resort. Sad this is working out so poorly.

May 10, 2024

Absolutely do not download this application, which creates major bugs in the shopping basket, and there is no support to fix the problem.

April 6, 2024

Pesima App. Genera descuentos que no corresponden.

April 5, 2024

This app used to work but no longer works at all and has caused me pain due to customers emailing several times a day saying they are not receiving discount's. I emailed support with screenshots and she come back and said it was 'fixed' in a matter of minutes which is a very poor case of customer service. Saying that something is fixed without properly looking into it and fixing it is not very acceptable I am afraid. I am cancelling my subscription today and I strongly suggest people think twice before installing this as it simply does not work as intended and it has still not been fixed as a matter of urgency. Please see links to support the above: https://ibb.co/F0Znjjc https://ibb.co/pRX7qJJ

March 23, 2024

OLD REVIEW: Great product, good service when I was having difficulty. Thank yoU! UPDATED: when the app stopped working in my cart, causing customers to NOT be able to check out, they had to "check with the developer" and would not give any time frame. My store was literally paralyzed with no one able to check out. I am having to uninstall it and find a different app immediately.

Dec. 5, 2023

Unfortunately, there are a lot of problems with this software and the customer support is not helpful. I'm sure there are much better apps out there for the money.

Feb. 22, 2024

The app was working for a month after that there were bugs. We tried to contact support, but the response time is slow and the things they suggest does not fix the issue. I will update the review once they will fix it.

Sept. 13, 2023

Terrible, messed up our cart page. Adjustments to cart items with the plus and minus button now duplicates the product inside the cart, removing the product also duplicates it again. They should be removed from the app store list for this terrible code corruption, so rookie. PLEASE FIX NOW!

Sept. 14, 2023

Previous review - The customer service for this app is second to none. Nivi was really fast in helping reinstalling the app I had after updating my theme. I take back what I said. When there is a real issue like incorrect currency showing for customers or products in cart showing as $0.00 the customer service disappears. Hav had to delete app after sales going down 39%

Aug. 14, 2023

"This Shopify app has the absolute worst support I've ever come across. I'm beyond frustrated with their lack of responsiveness. It's like talking to a brick wall – they never reply on time, and even when they do, it's as if they're selectively choosing which messages to ignore. I've been patient and waited for a response for the last 5 days, but it's been nothing but disappointment. I expected a certain level of customer service, especially when using a paid app, but this experience has been a total letdown. Save yourself the trouble and look elsewhere for an app with better support and timely assistance."

June 30, 2023

after install tried and found it nothing i could use. but also it broke alot on my webshop. How its possible after installation, just show its not good

April 5, 2023

There is no YouTube Tutorial, also, waiting time for Customer service is not always "under a minute" as stated in their chat box.

Feb. 16, 2024

Very disappointed with the app. Not only is it paid now, but the staff are not at all helpful and have not helped me with the issues I have been having.

March 2, 2023

I installed and it was just blank. TRASH you want me to write more but you unfortunately just lost a sale. Sorry for the harsh words. FIX IT

Nov. 18, 2022

I was talking to the customer support person Ravi for the entire week this week and she still failed to fix my problem. The app will not work with different currencies.

May 25, 2023

Not compatible with what I want to do on my site. Never made the subscription fee back. Overpriced for what it can do. Honestly I'm surprised a regular Shopify site can't do some of the basic pricing things. Plus hours of time talking to support (nice folks - only reason why its 2 stars) only to hear "sorry we can't do what you need" which mostly seemed like obvious use cases to me... sorry folks Updated review - lowered it to 1 star because the app was *with no deals even activated* causing pricing errors on my site in the cart. its just one problem after another with this app :(

Oct. 4, 2022

If there was a 0 star option I would give it that. The customer not helpful at all, only replies when they want to. Very pushy when it comes to reviews. Was asked to leave a 5 star review by 2 different customer support agents on my first day of using this app. Lot of bugs with the app as well. Initially the customer service was superb. Mostly replying within a few minutes but on my second day of use I waited over an hour but still not reply. The estimated reply time was set to be less then 1 minute. Very disappointed.

Oct. 19, 2022

This app will break your store along with every other volume based discounted pricing app. Ive used them all and they have all cost me thousands of dollars in lost sales. Shopify is just as bad because they allow terrible apps like this and many others on their platform. Shopify refuses to upgrade their system and allow for some basic features and instead opts for outside developers to create apps that end up breaking paying customers like myself storefronts. All I want is a functioning store but if you want any sort of cool features like volume-based pricing then forget about it. Shopify shame on you and shame on you Shopacado for putting out a quality product.

Oct. 4, 2022

UPDATE: stay away from this APP. 1 ) It doesn't work properly with multicurrency. But they don't tell you and it's not easy to notice. We have found that it converts any currency in a 1 to 1 ratio with the main currency of the store. This resulted in some customers seeing prices 100 or 1000 times higher than the real selling price. 2) Say goodbye to abandoned carts. It handles orders in a very convoluted way, all orders that go through the cart become "Draft orders". It is therefore not possible to send recovery cart emails to customers. Very bad experience.

Sept. 1, 2022

My Initial review was 5 Star - but as soon as I Submitted my review - these guys showed me their real side. If you have other apps installed - download this app with Caution.