PODbazi: Tshirt Product Design

June 7, 2023

ZERO stars, although the system doesn't allow it. Let's forget the fact that I downloaded this program hoping it would be a suitable match, based on reviews saying that it worked. But when I downloaded it, the error came up that I needed to activate it with my theme. I tried this several times. I then reached out to customer service. Someone responded right away and told me that I should disregard the error, that the system was set up correctly on my theme. So I asked if they could help walk me thru how to make a product. Their response was that they already made a sample product and I could copy theirs. I was still curious why the error was showing that it needed to be activated if it was already activated. He said I should wait and someone would reach out to me right away and inform me that the code has been corrected so that the error wouldn't show anymore. 3 days later........someone contacts me and said they need MORE access to my back office because the access I granted them (based on their request), wasn't enough. At this point, I am 3 days into a 10 day trial and losing time that I can't get back. So I told them I am no longer interested in their "assistance" and I am deleting their program. Once deleted they sent me an email asking if they could help and offered other apps. I told them no I wasn't interested in anything else from them. Their response was they didn't want anything from me. They were VERY rude in their response, acted like THEIR lack of communication was somehow MY fault. They lost my business because when I have an issue, I expect a reponse quickly, not days later. I wouldn't do that to my customers, so I wouldn't expect others to do it to me. They claimed that I contacted them at 2:26am and they responded at midnight. Even if that were true, why would it take them almost 22 hours to respond? I told them I am not interested in staying up all night to communicate with them. They stated that they aren't either (then why would they wait until midnight to respond to me)? If you are looking for good customer service, I recommend going some where else. My search is still on for a WORKING app...this one couldn't even get out of the box Here is the emails between us, and you decide whether you want to do business with this type of company. Shopify Apps Install 9:37 AM (46 minutes ago) Please provide the edit theme and all other required accesses because our experts tried to check the issues but could not work properly because of your not prop Shopify Apps Install 9:38 AM (45 minutes ago) Please provide the edit theme and all other required accesses because our experts tried to check the issues but could not work properly because of your not prop Rite on Time Design 9:45 AM (38 minutes ago) I have no idea what you are asking for. But at this point, we have already lost 3 days of our "trial" so I will not be using this app as there will be no time for me to even try it. I will be deleting it today Shopify Apps Install 9:58 AM (25 minutes ago) Hi Julie, We are really very extremely sorry for all the inconveniences. Please try to understand that we replied your messages from 02:26 at midnight We were awake all night for support and our experts informed us they need time to fix but they did not inform us about your required accesses up until now. Please check the red marked screenshot where our experts need access without which it's completely beyond our scope to do anything Rite on Time Design 10:00 AM (22 minutes ago) This has been going on for days, and one of your people at one point said "oh it is working fine, don't pay attention to that, we have it all set up" when clearly it wasn't. I am really not interested in staying up all night for you to "fix" what clearly doesn't work. I sent these messages DAYS ago, and not at 2:26 my time. And when I was doing this, someone was contacting me at that moment. Shopify Apps Install 10:04 AM (19 minutes ago) Whatever is best for so best of luck with you not being interested in staying up all night because we also don't need this kind of customers :) Rite on Time Design 10:07 AM (16 minutes ago) Maybe next time respond sooner than 3 days later. Shopify Apps Install 10:09 AM (17 minutes ago) to me Maybe next time try to become a good human being by being interested in staying up all night first try to become a good human being then think about replying to emails :)

May 15, 2023

Excellent app! Highly recommended!! This is the first app we added to our Shopify store, and the customer support has been immediate and extremely helpful.

March 3, 2023

Their support is good. We were having problem with configuration. They fixed quite easily. Thanks team.

March 9, 2022

Fantastic app and exceptional customer service. They solved all my problems with great kindness and helpfulness. I highly recommend.

April 29, 2021

I am loving the options this app gives me. The Solver Circle team has been very helpful setting everything up. Since I had a custom theme I was afraid I would break something and they were kind enough to help me with it. They walked me through the entire process and were very responsive. I am happy I am able to get this on my site and I don't notice any slow down.

Feb. 1, 2021

We wanted to offer simple customisation to a large number of clubs. We relied on the software designer specialist install team but we made a couple of errors, causing the system to fall over. They responded quickly and all is now working as indicated. Note, tell your customers not to try to upload any file over 3mb.

Dec. 5, 2020

This app looks really cool and appears to do what I need it to do unfortunately, it didn't work as described. Customer service was very quick to respond but offered little help. I was able to sort through and fix the issue and got it working. It comes with a free trial and so far I must say it's a good app.

Oct. 29, 2020

My theme was too complex to install this app, but the support staff did a great job to make it work. You guys are the best.

Oct. 16, 2020

Amazing customer service and quick respond less than 24 hours. I like the app, it works for my store very well

Oct. 13, 2020

I love this App! customer service is the best! really impressive. I tried to install the code myself but looked a little daunting, their customer support responded in less than 24 hours!

Oct. 12, 2020

The support team assisted me in setting the app up and even helped me when I had a hiccup. they were so fast and good

Sept. 3, 2020

The support team assisted me in setting the app up and even helped me when I had a hiccup. Easy to use, and very scalable as compared to other applications out there. A great application that will suit your customization needs!

June 30, 2020

5 stelle per l'assistenza: davvero disponibile e professionale. Ho dato solo 4 stelle perché manca una cosa fondamentale: il cliente è libero di ordinare stampe di qualsiasi dimensione e un numero infinito di stampe sullo stesso prodotto e il prezzo rimane invariato. 5 stars for assistance: really helpful and professional. I only gave 4 stars because one fundamental thing is missing: the customer is free to order prints of any size and an infinite number of prints on the same product and the price remains unchanged.

June 26, 2020

Fantastic customer service!!! Sent an email, in a matter of minutes they responded and even installed the app for me for FREE. Will be using this app and hopefully this will cater our needs. Thanks!!

April 14, 2020

Perfect app and support! Warmly recommended! I can't do our business without this! Thanks again. Stadiumline.ch

April 1, 2020

Started off rough in the beginning but their customer service is incredible, they held my hand the whole time until everything was up and running. Great app for a reasonable price.

March 24, 2020

I am not good at developing website, they support everything that I need. I requested some specific modification of app 1 year ago. They provided it for free. And now I want to change some features of app. Their service is so fast and excellent. I recommend this app for Tshirt Prining in the small business.

Feb. 10, 2020

Excellent app and works perfect. Furthermore, support is excellent and responsive. They install for free and even help with further queries and adding products etc.. Thank you

Dec. 9, 2019

This was not a good experience. I installed the app and reached out to the company of for assistance to get it functioning properly. The communication was very generic. Did not solve any of my issues. So I canceled it. Someone personally reached out and said they would help so I gave them another shot. I was charged $29.99 for the product after 3 days still no results and back to the generic answers so I canceled again. Don't waste your time with this app.

Oct. 1, 2019

Great service and great support! Would definitely recommend this app!! Support is fast and detailed.