Bespoke Shipping
The reviews are overwhelmingly positive, with merchants praising the app’s ability to handle complex and highly customized shipping rules that Shopify’s native tools cannot support. Many users say it solves difficult shipping problems such as rate calculations by product tags, customer groups, postcode zones, box sizes, wholesale vs. retail rules, live rates, CSV-based rates, and international shipping. Reviewers also frequently highlight accurate shipping quotes, strong flexibility, and the app’s usefulness for businesses with unusual or advanced shipping needs. A major recurring strength is the support team, especially Min, who is repeatedly described as fast, knowledgeable, patient, responsive, and willing to go above and beyond to help with setup and troubleshooting. The main negatives are that the app can be difficult or overwhelming to set up, especially for merchants without technical experience. Several reviews mention a learning curve and note that it may take time to understand how to configure all the options correctly. A small number of users also imply that some issues stem from incorrect setup rather than the app itself, and one review reports poor support and dissatisfaction with refunds. Overall, though, the feedback suggests that the app is powerful and reliable once configured, with the complexity being the main tradeoff for its advanced functionality.
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Excellent app! Min has been amazing and helped us fine tune our shipping. Highly recommend!!
We've been using the app for 3 years now - I wrote a review saying how great it was when we first set it up but I just wanted to write again to say how fantastic the support is. Min is always quick to get back to us and is so helpful - if something isn't working, it's always been because I have set it up wrong and didn't know how to do it. Min takes a look, finds the problem and either puts is right or tells us how to do it ourselves. Top notch!
Excellent support and solved a long standing problem I had with different shipping groups pertaining to wholesale and retail. WIll use this app a long time I'm sure. Also loads fast enough for a 3rd party app.
This app has delivered on every request I need and it is largely due to the excellent design of the app and wonderful customer service that comes it. If I could give them SIX stars I would, it's a fabulous app!
Without a doubt the best service in the business. The app works extremely well and handles our complex rules with ease. Min has been nothing short of extrordinary support wise. Can't recommend enough.
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