Rating
5.0
feedback
27
chart
#10,426
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
22%
-
Less than a year
74%
-
More than a year
0%
Reviews Summary
Lux AI is highly praised by ecommerce merchants for its efficiency in handling customer queries and providing quick, accurate responses. Users appreciate the time-saving aspect of the app, allowing their team to focus on more personalized assistance. The ease of setup, user-friendly interface, and seamless integration with other Shopify apps are highlighted as positive features. Additionally, the ability to customize responses to align with brand voice and policies is well-received. The AI's learning capabilities and continuous improvement in answering questions are also mentioned as valuable aspects of Lux AI. However, some users initially had reservations about automated responses but were pleasantly surprised by the app's ability to maintain a friendly and personalized tone.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 5, 2024
Our customers love getting quick answers, and we love that we don’t have to answer the same questions over and over. Lux AI has been a fantastic addition to our customer support strategy.
Nov. 24, 2024
This app was a cost-effective way for us to handle more queries without adding staff. The AI catches all routine questions and keeps our team free for personalized help.
Nov. 20, 2024
Setup was quick, and we had our FAQs uploaded in no time. LUX Ai is user-friendly and effective for answering repetitive questions.
Nov. 13, 2024
The AI quickly understood our FAQs and handles them with high accuracy. It’s saved us a lot of time and effort, and we’re getting great feedback from customers about the fast responses! Thanks
Nov. 10, 2024
This app has helped us cut down on repetitive tasks by automating answers to common questions. Now, our team can focus on more detailed issues. Excellent investment for any online store!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more