Rating
5.0
feedback
24
chart
#3,181
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
25%
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Less than a year
71%
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More than a year
0%
Reviews Summary
Lux is highly praised by users for its ability to organize customer emails, suggest responses, and integrate well with other Shopify apps. Users appreciate the time-saving features and the personalized responses that align with their brand voice and policies. The AI support provided by Lux is efficient and accurate, allowing merchants to focus on important inquiries and improve customer support operations. The app's ease of use, smooth installation process, and helpful customer service are also highlighted in the reviews. However, some users initially had reservations about a robot answering emails but were pleasantly surprised by Lux's friendly and customizable approach, making them feel in control of customer support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 13, 2024
The AI quickly understood our FAQs and handles them with high accuracy. It’s saved us a lot of time and effort, and we’re getting great feedback from customers about the fast responses! Thanks
Nov. 10, 2024
This app has helped us cut down on repetitive tasks by automating answers to common questions. Now, our team can focus on more detailed issues. Excellent investment for any online store!
Nov. 4, 2024
The AI responds to questions with surprising accuracy. It’s easy to update responses if we make changes to our products, and customers get clear, instant replies.
Oct. 5, 2024
My store is new, so there aren't tons of emails yet, but Lux helps sort them out and suggests responses. It’s convenient, especially when I’m busy with other tasks.
Sept. 23, 2024
I recently started using Lux for my store. It's nice that it helps organize customer emails and gives me suggested replies. I still review everything, but it saves some time.
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