All reviews

Rating Breakdown

  • 5
    100% (20 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

Sept. 23, 2024

I recently started using Lux for my store. It's nice that it helps organize customer emails and gives me suggested replies. I still review everything, but it saves some time.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 15, 2024

I was surprised at how easy Lux was to set up. Lux lets you personalize the responses to fit your brand voice and policies. The customers appreciate the quick and helpful responses.

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 7, 2024

A big plus is that Lux integrates well with my other Shopify apps. This makes managing customer support even more efficient.

Using app

21 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 24, 2024

Love this app! It integrates perfectly with my store and handles common customer questions automatically. This saves me a lot of time and effort.

Using app

19 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 21, 2024

I like that Lux is constantly learning and improving. The more customer interactions it processes, the better it gets at answering their questions.

Using app

2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

July 24, 2024

So far, this app has been very helpful and the customer service has also been excellent.

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 22, 2024

Lux is my new favorite Shopify app! It replies to customer emails with detailed responses that fit my store's policies perfectly. It's like having a customer service team.

Using app

3 months

Total reviews

7

Average rating

5.0

5 / 5 Share

July 6, 2024

At first, I wasn't sure about a robot answering emails. But Lux is amazing! It uses my words and keeps things friendly, just like I would. My thumbs are super happy!

Store

FitBros

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 4, 2024

Lux gives me peace of mind knowing that my customers are always getting the help they need, no matter the time of day. It's a valuable addition to my Shopify store.

Using app

3 months

Total reviews

10

Average rating

5.0

5 / 5 Share

April 26, 2024

Lux lets you personalize the responses, The more customer interactions it processes, the better it gets at answering their questions.

Using app

3 months

Total reviews

7

Average rating

5.0

5 / 5 Share

April 18, 2024

Thanks to the Lux support team, I got the app set up without any hassle. Their guidance made it simple, and the app itself is easy to use now. Couldn't have done it without their help.

Using app

4 months

Total reviews

8

Average rating

5.0

5 / 5 Share

April 14, 2024

Installation was smooth, and the app does what it describe. Overall, it seems like Lux AI is a valuable addition to your store!

Using app

4 months

Total reviews

8

Average rating

4.9

5 / 5 Share

April 11, 2024

Honestly, Lux takes the stress out of customer support. It categorizes and prioritizes inquiries, so I can focus on the important ones first. Love the feeling of being in control!

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 25, 2024

This app Ai support deals with customer queries effortlessly, giving you more time to grow. You can tailor it to match your store policies. Plus, it sorts messages by priority, making your job easier. It's a must-have!

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 20, 2024

I've been using Lux for a while now, it is easy to use and definitely improved the efficiency of my customer support operations.

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 14, 2024

Lux simplifies the process of managing customer queries, and the AI-generated responses are impressively accurate. recommend!

Store

ArtEase

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 10, 2024

Lux is awesome! It generates perfect responses to customer questions, so you don't have to. You can customize settings like shipping and refunds. It also sorts tickets by priority, making sure you deal with the important ones first. It's a real time-saver!

Store

Hydrefy

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 8, 2023

Diese App hat meinen Shop gerockt! Wer hätte gedacht, dass ein Haufen Nullen und Einsen meine Kunden so glücklich machen könnte? "Lux -Customer Support AI" ist der Superheld des Kundensupports, der mir eine Menge Zeit, Geld und Stress erspart hat. Das Ding ist vollautomatisiert, und es bearbeitet Kundenanfragen, als gäbe es kein Morgen. Mein Support läuft jetzt dreimal so schnell, und ich zahle keinen Cent mehr für teure Mitarbeiter! Talk about a win-win. Die Benutzeroberfläche? Smooth wie Butter. Es läuft alles wie am Schnürchen, und die Einrichtung war so easy wie das Aufschlagen eines Omeletts. Und der Kundenservice? 10/10! Diese Jungs und Mädels sind on fire . Sie sind da, wenn ich sie brauche, und sie rocken wirklich die Bude. Keine Bugs, keine Probleme, kein Drama. Ich hab' das Ding jetzt seit einiger Zeit am Laufen, und es ist einfach nur WOW.

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 4, 2023

Das Verbinden funktioniert super easy, da alles wirklich einfach beschrieben ist. Oftmals scheitert es bei solchen AI Tools ja schon beim Installieren. Die App selbst hat uns auch überzeugt! Die Verbindung läuft reibungslos und die Antworten werden dem Kunden/ der Kundin individuell angepasst & trotzdem nicht einfach gesendet, sondern erst nach Bestätigung. Die App ist auch super simple zu verstehen und erfüllt genau das, was versprochen wird! Wir sind super happy und vergeben gerne 5 Sterne für LUX AI

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2023

Absoluter Gamechanger! Ich habe viele AI Support Apps und Tools probiert und noch nie etwas gefunden, dass Ansatzweise mithalten kann. Die App verbindet sich mit dem Store und mit der E-Mail Adresse und fängt direkt an Nachrichten zu generieren, schickt diese aber erst nach bestätigung ab was ich genial finde. Mein Kundensupport ist extrem qualitativ geworden, wir haben davor viel mit Makros gearbeitet, was aber beim Kunden auffällt. Hier bekommt der Kunde wirklich eine Antwort die komplett individuell auf die Anfrage abgestimmt ist. 5 Sterne!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review, we really appreciate your feedback!