Panhandle Palm & Rock review for Discountly‑POS & Tier Discount

April 2, 2024

We have been using the highest level plan of this app to assist our staff in checking out wholesale customers via POS at our retail, physical store. It took a fair amount of set up to get this in place. We programmed the discount rules by collection and it constantly drops the collections we assign to the rules, which means that when wholesale customers are trying to pay in person at our POS terminals that nothing happens and discounts have to be figured manually in front of retail customers (not a good look). Also, if you add new products to your collections you have to manually reconfigure the set up of the rules, which was taking me about 45 minutes of each work day. This instability of this app has made coworkers lose faith in my ability to keep things running smoothly at checkout. Customer service was great at first, promises were made and I was told it was fixed (it hasn’t been fixed yet). After my last help chat the developer 'helping' decided to make everything in our store 30% off online as an automatic discount that all customers could see and didn't tell me (we had to match advertised prices that I had no knowledge of). It very easily could have cost me my job and my last message to customer service has gone ignored. I have had to personally checkout every wholesale customer by hand with a calculator for the past two weeks. It was a wonderful solution at first, but instability and lack of concern for how that instability affects our day to day operations has left us looking for another solution.