Discountly‑POS & Tier Discount for Shopify

Discountly‑POS & Tier Discount

Offer different Quantity Break discount for customer groups

Rating

4.8

feedback

63

Reviews

chart

#7,154

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    6%
  • Less than a month
    41%
  • Less than a year
    46%
  • More than a year
    3%

Reviews Summary

The Shopify App has received mostly positive reviews from users. Customers appreciate the fast and reliable functionality of the app, especially in terms of setting up tiered pricing and discounts. The customer service provided by the developers, particularly Rahul, is highly praised for being responsive, helpful, and dedicated to resolving any issues. Users also highlight the ease of customization and the quick response times for technical support. However, there are a few negative reviews mentioning compatibility issues with themes and instability in discount rules configuration, leading to manual workarounds and dissatisfaction among users.

Highlights

Fast and reliable functionality, ease of customization, responsive customer service
Compatibility issues with themes, instability in discount rules configuration, manual workarounds

Rating Breakdown

  • 5
    95% (60 ratings)
  • 4
    2% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 15, 2024

Top banana. It's a solid product - we installed and tested 5 different apps offering same or similar functionality on the different sites we run, this app doesn't have the best interface and isn't the cheapest but it did prove to be the fastest and most reliable. Developer was attentive during install / testing and when we hit a snag.

Using app

--

Total reviews

1

Average rating

5.0

4 / 5 Share

April 7, 2024

There was no indication that this wouldn't work with our theme, but the support team was very quick to respond and correct the compatibility issue so it was up and running ASAP.

Using app

3 days

Total reviews

1

Average rating

4.0

1 / 5 Share

April 2, 2024

We have been using the highest level plan of this app to assist our staff in checking out wholesale customers via POS at our retail, physical store. It took a fair amount of set up to get this in place. We programmed the discount rules by collection and it constantly drops the collections we assign to the rules, which means that when wholesale customers are trying to pay in person at our POS terminals that nothing happens and discounts have to be figured manually in front of retail customers (not a good look). Also, if you add new products to your collections you have to manually reconfigure the set up of the rules, which was taking me about 45 minutes of each work day. This instability of this app has made coworkers lose faith in my ability to keep things running smoothly at checkout. Customer service was great at first, promises were made and I was told it was fixed (it hasn’t been fixed yet). After my last help chat the developer 'helping' decided to make everything in our store 30% off online as an automatic discount that all customers could see and didn't tell me (we had to match advertised prices that I had no knowledge of). It very easily could have cost me my job and my last message to customer service has gone ignored. I have had to personally checkout every wholesale customer by hand with a calculator for the past two weeks. It was a wonderful solution at first, but instability and lack of concern for how that instability affects our day to day operations has left us looking for another solution.

Using app

2 months

Total reviews

3

Average rating

3.7

5 / 5 Share

March 25, 2024

was looking for an app where I could do price breaks by volume and this fit the bill. The app didn't work with my theme but within 12 hours of sending in a note to customer service they had configured everything to work w my store. V satisfied so far.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

March 22, 2024

Very pleased to use the Discountly application and working with the Product support to answer question and make customization. Highly recommended!

Using app

25 days

Total reviews

3

Average rating

5.0

All reviews

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