Discountly‑POS & Tier Discount
Offer different Quantity Break discount for customer groups
Rating
4.8
feedback
65
chart
#2,120
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
8%
-
Less than a month
40%
-
Less than a year
45%
-
More than a year
3%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews from users. Customers praise the app for its ease of use, great customer support, and effectiveness in providing tiered discounts. The support team, especially Rahul, is highlighted for their responsiveness and willingness to customize the app to meet specific needs. Users appreciate the quick response times, reliable service, and the app's ability to work seamlessly both on websites and in retail stores. However, there are a few negative reviews mentioning compatibility issues with themes and some instability in the app's functionality, leading to manual workarounds for discount rules.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 28, 2024
Easy to use product. Great support. Tried multi discount apps this was certainly the best option.
April 15, 2024
Top banana. It's a solid product - we installed and tested 5 different apps offering same or similar functionality on the different sites we run, this app doesn't have the best interface and isn't the cheapest but it did prove to be the fastest and most reliable. Developer was attentive during install / testing and when we hit a snag.
April 7, 2024
There was no indication that this wouldn't work with our theme, but the support team was very quick to respond and correct the compatibility issue so it was up and running ASAP.
April 2, 2024
We have been using the highest level plan of this app to assist our staff in checking out wholesale customers via POS at our retail, physical store. It took a fair amount of set up to get this in place. We programmed the discount rules by collection and it constantly drops the collections we assign to the rules, which means that when wholesale customers are trying to pay in person at our POS terminals that nothing happens and discounts have to be figured manually in front of retail customers (not a good look). Also, if you add new products to your collections you have to manually reconfigure the set up of the rules, which was taking me about 45 minutes of each work day. This instability of this app has made coworkers lose faith in my ability to keep things running smoothly at checkout. Customer service was great at first, promises were made and I was told it was fixed (it hasn’t been fixed yet). After my last help chat the developer 'helping' decided to make everything in our store 30% off online as an automatic discount that all customers could see and didn't tell me (we had to match advertised prices that I had no knowledge of). It very easily could have cost me my job and my last message to customer service has gone ignored. I have had to personally checkout every wholesale customer by hand with a calculator for the past two weeks. It was a wonderful solution at first, but instability and lack of concern for how that instability affects our day to day operations has left us looking for another solution.
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