Organic Ocean Seafood Inc review for Customer.guru Net Promoter NPS
July 7, 2020
I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all.
Hey Nic, I'm sorry you had a bad experience! I sent you an email with different options on how we can make it right, just let me know what works for you the best. For others reading this: * you can unschedule email surveys in Advanced settings > Scheduled surveys * you can customize the survey auto-scheduling in Settings > Integrations > Importing > Shopify at any time * there are 2 locations shown next to every customer review: a) the shipping location customer entered when placing their order and b) location based on the IP address of customer's device when they wrote the review. Unfortunately the IP-based location can in rare cases differ from actual location if the person is using a VPN or a mobile connection. * when handling our support emails, we prioritize inquiries from paying customers. As much as we try to respond to everyone within a few hours, in rare cases we might take longer to respond to our users on free plans. If you have any other questions, please email [email protected] directly, we're happy to help!
Track segmented Net Promoter Score with e-mail surveys