Customer.guru Net Promoter NPS
The reviews for the Shopify App are mostly positive, with users praising its ease of use, effectiveness in collecting customer feedback, and ability to improve customer satisfaction. Users appreciate features like the dashboard, quick setup, and integration with other platforms like Slack. However, some users have mentioned areas for improvement such as the need for better customization options, the ability to handle negative reviews more effectively, and pricing concerns. Overall, the app seems to be valuable for understanding customer sentiment and enhancing the overall customer experience.
Review RSS feed
Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????
Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.
easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature
I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason I gave it 4 starts is so they can maybe improve the appearance of their comments. Contine the good work! Thanks
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.