Customer.guru Net Promoter NPS
The reviews for this Shopify app are quite mixed. On the positive side, users appreciate the ease of use and quick setup of the app. Many find it helpful in understanding customer satisfaction and improving their online store's user experience. The app's ability to collect feedback, integrate with other platforms like Slack, and provide insights into customer sentiments are highlighted as strong points. However, there are concerns about the app's pricing, limited customization options, and some technical issues. Users have reported slow or lackluster support, difficulties in stopping scheduled surveys, and challenges in dealing with negative reviews effectively. Overall, while the app offers valuable features, improvements in support responsiveness and pricing tiers are suggested.
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Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????
Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.
So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us
easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature
I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason I gave it 4 starts is so they can maybe improve the appearance of their comments. Contine the good work! Thanks
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