Customer.guru Net Promoter NPS

July 14, 2021

Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.

Jan. 6, 2021

So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us

Aug. 19, 2020

Excelent app, it lets you be on top of your costumers experience. We use it with the slack integration, which makes it very accesible in terms of data.

Aug. 14, 2020

Easy to configure. Working in less than 5 min. Great app for improving customer experience in our online store.

Aug. 7, 2020

We love hearing customer reviews, good or bad, so collecting feedback via this app helps us to become a better company. A lot of our orders are bespoke which can take upto 28 days to fulfil, so it would be nice if we could change the scheduling of the automated emails to better fit our style of business.

July 19, 2020

Easy to start using, great for understanding your customers' thoughts on your store. Expensive, compared to other apps.

July 18, 2020

Great app, helping us to develop better relation with clients. User friendly and easy to configurate.

Dec. 6, 2019

Very easy to use app to start our NPS program on our wholesale business. Configuration is quick and we are now collecting scores! Pretty hyped with our NPS scores goals and implementation

Nov. 12, 2019

Simple and efficient! It is a great tool to measure customer satisfaction and be create reactive customer service with dissatisfied customers. Also a good way to measure the brand sustainability.

Feb. 24, 2019

Great easy to use and customize app, but should have lower plans options

Feb. 23, 2019

muy bueno, seria bueno que dejaran hacer mas preguntas, para asi tomar mas medidas en el mejoramiento de los procesos

Nov. 26, 2018

I love using this app for my business because I get insight from customers that is honest. If they give me a low score, I can reach out easily to fix the issue and when they give me a high score with comments, it's there for everyone to see...encouraging more customers.

Aug. 27, 2018

Tried several feedback apps, but most of the reviews receiving from Customer.guru!

Sept. 22, 2018

Awesome app! Would like to see it integrated with Facebook & Google reviews and be able to embed a slider of those reviews. Thanks!

May 31, 2018

Good app. You will get tons of reviews because of this! I had about 12 in my first week of using! Most reviews may be brief but atleast its something!

May 22, 2018

great app! only thing is there is no way to deal with some bad review, sometimes people don't know what they do( we are hobby shop, customer purchased a model kit by themselves but turns out he has no skill to build the kit, then they give us bad review said much harder than what they expected, but that's not our problem), and sometimes some people just want to make your online store down, if we can easy to deal this kind of situation, I think all the website owner will love this app. So far, there is no such app can help store or online website to deal with this situation.

Nov. 5, 2019

Great App for NPS! Recommend for Sure. Easy install and working. Little expensive tool, but necessary...

May 22, 2018

Fantastic app for making sure you are doing everything you can to have happy customers. Highly recommend. Cotswoldhipster.com

May 22, 2018

Small sample size, but greater insights.

April 8, 2018

Love the product, will buy again and tell my friends