Rating

4.4

feedback

25

Reviews

chart

#3,201

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    8%
  • Less than a day
    12%
  • Less than a month
    40%
  • Less than a year
    20%
  • More than a year
    16%

Reviews Summary

The reviews for the Simprosys Customer Match Lists app are overwhelmingly positive, with users praising its ease of use, quick setup process, and excellent customer support. Many users highlighted the seamless integration with Google and Facebook accounts, as well as the ability to create custom audience groups effortlessly. The support team was commended for being responsive, knowledgeable, and willing to assist users through any challenges they faced. However, there were a few negative reviews mentioning issues with app functionality and lack of support response in some cases. Overall, the app seems to be highly recommended for its value for money and effectiveness in optimizing ad campaigns through customer lists integration.

Highlights

Ease of use and quick setup process
Excellent customer support
Seamless integration with Google and Facebook
Value for money
Issues with app functionality and support response

Rating Breakdown

  • 5
    88% (22 ratings)
  • 4
    4% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    4% (1 ratings)
  • 1
    4% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 3, 2025

Having 14 day trial with zero hassle installing was really useful to be able to test the app works as desired. The cost of the app is minimal and I'm comfortable with the interface having used Simprosys Google Shopping Feed previously. I found the setup for Google Audience was completed within a minute and whilst I needed to setup a customer match list first in Microsoft Ads to accept terms and conditions in Microsoft Ads before I could complete the setup in the app, the Simprosys support team was quick to respond and were happy to guide me through the setup via a Google Meet with me presenting my screen so I was in control each step of the way. We also setup Facebook within a couple of minutes. I've already started to create my own additional custom audience groups, with the app adding four of it's own recommended filters by default. So straight forward and great value for money with excellent support team. Thank you very much, I really appreciate this app.

Using app

--

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 15, 2024

great app with quick response if something went wrong.

Using app

7 months

Total reviews

5

Average rating

4.8

1 / 5 Share

Aug. 1, 2024

Installed this app and it crashed my shopify store. Using the Cornerstone theme. Can't recommed. A pain. Uninstalled and it's still crashed

Using app

40 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for writing here. Concerns explained here are completely misplaced. This app is purely a backend app. Through this app, we don't take access to any part of your store front. It might just have been a coincidence of installation time and something else gone wrong. That was the main reason, the issue did not get fixed when you had uninstalled the app. I request you to kindly review any other activity followed by either you or any of your other team member during that period. Hope you can understand.

5 / 5 Share

Jan. 25, 2024

So far, so good. Easy to connect to your Google account and quickly sync customer lists. Customer lists appear in your Google account straight away. Shiva was super helpful with questions I had during set up.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 6, 2023

Great app, Milan was super helpful at getting us setup correctly and ensuring our existing audiences were fed into Google correctly.

Using app

6 months

Total reviews

5

Average rating

5.0

All reviews

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