Custom Pricing: Wholesale B2B
Wholesale, Member and Bulk Pricing for Shopify
Rating
4.4
feedback
1,077
chart
#3,006
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
16%
-
Less than a year
45%
-
More than a year
35%
Reviews Summary
The reviews for the Bold Custom Pricing Shopify App are quite diverse, with a mix of positive and negative feedback. On the positive side, many users praised the excellent customer support provided by the Bold team, with specific mentions of helpful and responsive support representatives like Chintak, Irfan, and Aman. Customers appreciated the quick responses to queries and the willingness of the support team to go above and beyond to resolve issues. The app itself was commended for its functionality in setting up custom pricing, managing discounts, and catering to different customer types effectively. Users found the app easy to use and valuable for their businesses, especially in handling wholesale pricing and custom pricing strategies. However, on the negative side, some users expressed frustration with the app's performance and functionality. Issues such as slow data syncing, problems with pricing updates, limited support hours, and difficulties in setting up the app on certain themes were highlighted. Some users also mentioned challenges with the user interface, pricing discrepancies, and billing concerns. Despite these drawbacks, the majority of reviews emphasized the positive experiences with the app's features and the exceptional customer service provided by the Bold team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 11, 2024
If I could give this app negative stars, I would. Perhaps it works fine if you have under 100 products OR if you just want to apply discounts based on amount spent. However, if you are trying to set up pricing based on Customer Tags so they only see their pricing, this app is complete trash in that regard. It absolutely failed every step of the way. Not only does it take FOREVER for it to sync data, the logic is so poorly thought out that it has to RESYNC every time a price change is made to the shopify price. ummm ever heard of a check? You know to check which data is updated and which is the same and then only sync the updated data? Apparently the team at BOLD has not figured that out. No, seriously they actually haven't considered it. But then get this, even after it re-syncs EVERYTHING, it does not always update the pricing for every item. And to top it off they don't keep an error log for the SYNC you just spent hours waiting for to understand what the issue(s) were are. Now, let's talk about their support. That is limited to 9am-5pm CST with NO OPTION for support outside of regular business hours. This means if you run into an issue with their app, they are non-existent after 5pm CST, and don't even try to get ahold of them on the weekends. OH, did I mention that when the app is syncing parts of the app don't work? Yep, forget about reviewing products or anything else in the app while it's syncing because you can't access them... at all! This app is so poorly coded, its logic was not thought out in the least, the UX is confusing and problematic and their support seems to have zero idea why things don't work and respond with... "It works for other people"... If you are considering this app, RUN! DO NOT WALK AWAY. It is a complete waste of time and energy.
Aug. 23, 2024
Very happy with the support that Bold Commerce provided regarding an issue we were having with custom pricing. Shout out to Chintak who was very fast to respond and helped get the issue fixed promptly. Thank you for the great support!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more