All reviews

Rating Breakdown

  • 5
    79% (426 ratings)
  • 4
    7% (37 ratings)
  • 3
    2% (11 ratings)
  • 2
    1% (6 ratings)
  • 1
    11% (58 ratings)

Reviews with Text

  • 99% (535)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 2, 2025

The best customer support ever <3

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2025

Customer support is 10/10 - guided me not only to setup Membership but with the whole Shopify setup. Best customer support i've had in a long time!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 18, 2025

Great app and customer service. Been with them since 2021!

Using app

Almost 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 16, 2025

Il supporto ha prontamente risolto i problemi di configurazione (grazie Satinder!), il modulo funziona in modo eccellente! Altamente consigliato!

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2025

This application is absolutely remarkable! It’s professional yet so simple to use, and their customer support team is truly next level. Special shout-out to Satinder from Customer Success - they went above and beyond to help us. They definitely deserve a promotion! Thank you so much.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2025

My client was previously using BOLD's Quantity Breaks app (recently sunset,) so we had to migrate to this new app. BOLD provided excellent customer service and helpful articles that have fully transitioned everything for a smooth retail customer experience. Thank you, BOLD!!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2025

After a LOT of trial and error with other platforms, we finally found the perfect solution with stellar support. We have a fairly complicated catalog for our wholesale program and need a lot of customizable options when it comes to discounts, quantity breaks, mix & match deals, etc. BOLD has been the only app to help us build out a wholesale portal for our clients that can still utilize coupons, give mix & match quantity breaks, and most importantly - give us the support we need as a small business. BOLD recently made some updates that have been game changing for us but we had no idea how to even utilize them until we were connected with Taylor & Jade from the BOLD support team. They were absolutely OUTSTANDING and I wasn't very pleasant when I initially reached out. (I had a less than great experience with an unrelated tech support incident and was just exhausted and cranky). Regardless - Taylor and Jade were nothing but kind, patient, and clear about how they could help us solve our problems. I literally woke up today to a demo version of our store completely migrated to a new discounting method that has been applying all of our complicated discounts wonderfully! Great communication. Wonderful support. Fast work. And FINALLY a solution after almost a year of trying to offer a seamless online wholesale experience for our customers. We tried ALL the wholesale apps you can think of and nothing had the flexibility, customization, and support that we needed except for BOLD. 10 out of 10 stars!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 27, 2025

We updated after using the earlier version for many years. Our tech guy wasn't available so we reached out to the folks at Bold for help. Oh Yes! Chandan (and her team) made the process as smooth as silk. Great immediate followup. Very considerate communications. Bold is gold.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2025

Have been using the Quantity Breaks app for years and it's been great. Just upgraded to the latest version and the Bold team (Satinder and Jade) made that transition a piece of cake. Unbelievably fast and thorough communication the whole way. We've been selling on the web since 1997, no one does it better than these guys!! Thank you!

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Love to hear this and thanks for the shoutouts for Satinder and Jade!

5 / 5 Share

June 5, 2025

Bhumi and the support team at BOLD provided us with excellent support throughout our migration from the BOLD Quality Breaks app to BOLD Custom Pricing app. Thank you!

Using app

16 days

Total reviews

2

Average rating

5.0

Developer Reply

Glad to hear you had a smooth transition! Thanks for the review :)

5 / 5 Share

May 27, 2025

This software had provided a great solution for my business, and made it seamless. Chandan has been incredibly responsive in helping me get set up. Excited to launch new products using this software.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Glad you were able to take advantage of our onboarding service! Thank you for taking the time to leave a review. Cheers!

5 / 5 Share

May 27, 2025

The customer service team is very helpful to support me.

Using app

13 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review!

5 / 5 Share

May 23, 2025

Awesome product and very kind service if you are having any problems with the app! 100% recommend.

Using app

1 day

Total reviews

4

Average rating

5.0

5 / 5 Share

May 12, 2025

We had an update on the back end of the app after not using it for some time. Forgot the steps. After poorly describing the issue on my side, it was Chandan to the rescue! Patiently and expertly assisted, and jogged my memory. Five stars, and we're in business!

Using app

About 9 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the review!

5 / 5 Share

April 28, 2025

Bold custom pricing/wholesale makes changing prices so quick on my shopify site. Great product!

Using app

Over 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Glad to hear it! Thanks for the review.

5 / 5 Share

March 20, 2025

I am happy with Custom Pricing: Wholesale B2b so far! I had some issues getting set up and Navdeep was very helpful in troubleshooting my stores issues. Everything looks perfect now, thank you!

Using app

16 days

Total reviews

2

Average rating

5.0

Developer Reply

We're glad Navdeep was able to help you out. Cheers!

5 / 5 Share

Jan. 31, 2025

The app does everything we need and the tech support is amazing. They helped us resolve issues quickly and efficiently. Great company to work with!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 4, 2024

The Support was extreme friendly and helped me with all of my Requests.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2024

Helpful to resolve an issue with Custom Pricing

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 24, 2025

Very happy with the support that Bold Commerce provided regarding an issue we were having with custom pricing. Shout out to Chintak who was very fast to respond and helped get the issue fixed promptly. Thank you for the great support!

Store

DVDO

Using app

Over 4 years

Total reviews

1

Average rating

5.0