Custom Pricing: Wholesale B2B
Best Custom Pricing App for Shopify - Quantity Breaks Apps
Rating
4.4
feedback
1,080
chart
#2,093
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
16%
-
Less than a year
44%
-
More than a year
35%
Reviews Summary
The reviews for the Custom Pricing: Wholesale B2b app by Bold Commerce are quite mixed, showcasing both positive and negative experiences from users. Positive aspects highlighted in the reviews include excellent customer support, quick response times, and helpful assistance from the support team in resolving issues. Users appreciated the app's functionality in setting up custom pricing and managing discounts for different customer groups. The efficiency in adjusting pricing, bespoke trade pricing options, and the overall ease of use were also praised by several reviewers. On the other hand, negative feedback focused on issues such as compatibility with Shopify POS, slow data syncing, poor logic in pricing updates, limited support hours, and challenges with the user interface. Some users also expressed frustration with billing discrepancies and functionality issues like discounts not applying correctly at checkout.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 20, 2025
I am happy with Custom Pricing: Wholesale B2b so far! I had some issues getting set up and Navdeep was very helpful in troubleshooting my stores issues. Everything looks perfect now, thank you!
Jan. 31, 2025
The app does everything we need and the tech support is amazing. They helped us resolve issues quickly and efficiently. Great company to work with!
Jan. 21, 2025
NOT COMPATIBLE WITH SHOPIFY POS! This app says it compatible but Shopify POS does not work with this app. No volume price breaks, no custom customer tags, nothing.
Oct. 11, 2024
If I could give this app negative stars, I would. Perhaps it works fine if you have under 100 products OR if you just want to apply discounts based on amount spent. However, if you are trying to set up pricing based on Customer Tags so they only see their pricing, this app is complete trash in that regard. It absolutely failed every step of the way. Not only does it take FOREVER for it to sync data, the logic is so poorly thought out that it has to RESYNC every time a price change is made to the shopify price. ummm ever heard of a check? You know to check which data is updated and which is the same and then only sync the updated data? Apparently the team at BOLD has not figured that out. No, seriously they actually haven't considered it. But then get this, even after it re-syncs EVERYTHING, it does not always update the pricing for every item. And to top it off they don't keep an error log for the SYNC you just spent hours waiting for to understand what the issue(s) were are. Now, let's talk about their support. That is limited to 9am-5pm CST with NO OPTION for support outside of regular business hours. This means if you run into an issue with their app, they are non-existent after 5pm CST, and don't even try to get ahold of them on the weekends. OH, did I mention that when the app is syncing parts of the app don't work? Yep, forget about reviewing products or anything else in the app while it's syncing because you can't access them... at all! This app is so poorly coded, its logic was not thought out in the least, the UX is confusing and problematic and their support seems to have zero idea why things don't work and respond with... "It works for other people"... If you are considering this app, RUN! DO NOT WALK AWAY. It is a complete waste of time and energy.
Hey Dan, this is Jay (one of the co-founders of Bold). I'm so sorry for the trouble you had and would be happy to personally help you set it up. There are a few nuances to how fast prices can be updated, so some of that isn't able to be changed, but I'd love to hop on a call and hear any feedback you have on UX improvements. We're always trying to improve things. My personal email is [email protected] - if you're up for it, shoot me an email and I'd love to up on a call and walk through some of the challenges you had.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more