Naild Ink review for Custom Pricing: Wholesale B2B
March 15, 2017
Developers forgot to disclose this on their Frontpage: --- THIS PRODUCT HAS BUGS --- --- BUY AT YOUR OWN RISK --- --- ALSO OUR SUPPORT SUCKS --- I have had this app for a few months now and been paying for the premium version. I also have multiple other bold apps. So I'm a good paying customer and they make good money from me every month. Unfortunately the support is always wishy washy. There is never a fix to a problem, always just work arounds that make everything more complicated. If you depend on proper inventory management then this app is simply a nightmare that will make you pull out your hair! Customers in my shop can purchase as "professionals" at discounted prices if they have been approved. However, every-time a professional buys on their account the stock changes completely arbitrarily. I would have 3 items left in stock and after the customer buys there would suddenly be -6. The numbers are always very random and always negative. This leads to many items being out of stock all the time, even though their is stock and it has lost me so much money. Customers see there is no stock, they leave the site and I lose the sale. With over 5000 items in my store it is impossible to check up on each item bought after every order to see if it hasn't gone from inventory of 2 to inventory of -11. My developer and I have opened dialogue with bold to fix this issue, but they were just talking around the point that the stock issue is noted in their READ ME docs and cannot be fixed. However, the issue is much more "buggy" than what they describe there. They have mentioned that there are innate limitations with the Shopify system and that’s what prevents the application from working correctly. However, it doesn’t seem that there is any effort on their part to work with the Shopify team to come to a satisfactory resolution, and I’m just expected to deal with this problem. So how can they charge any money (50 USD per month!) for an application they know will never work properly?!
