Garnodk review for Custom Pricing: Wholesale B2B

April 4, 2019

I have been using the app for a couple of months now, and i am not at all satisfied with it, but i also can't have my shop without it. Just to warn others before making your shop depend on it. First of all, support from bold is EXTREEMLY slow, so when you have an issue, prepare yourself to be really patient. Second of all, Bold can't agree internally if this app works with their subsciption app, some say it does, other say it is compatible in some situation, and then others agian say not at all, this depends entirely on the individual you are put in contact with. Also what bold does not tell you is YOU CAN'T USE COMPARE AT PRICES when using this app, at least that's what they told me, although it does work in some situations and not in others, i have doubts about this explanation, as it should be a general problem with compare at prices, but it just isn't, so i suspect this is just a way to go arround seriously helping me with my issue. The issue i have is that even though i have set a custom pricing at 20% the discount on the shop, some items are not discounted at all and others have the wrong discount, the explanation from bold is that i have compare at prices on my products, but this just doesn't add up cause it works on some products and not on others, so i would expect such an incompatability to result in the same issue all the time on all products, which it doesn't. You sould also be prepared that communication with bold requires an enormeous amount of patience. Bold almost always tries to take the easy way out, which in combination with the extremly long response times, means it could take weeks to solve a simple issue. Somtimes it even feels like they misunderstand on purpose, just to postpone the issue and make you give up on the request. Trust me on this, if you are considering using bold, move on! Try to find another app, you are really going to spend so much time discussing, explaining and pushing for an answer, it is simply not worth your time. This is a culmination of a series of very bad experiences with bold, also with other apps from them, and every time you need help, you will feel lost and frustrated, and i think they really deserve an honest review, that explains others what to expect. Who knows maybe it will be heard somewhere in the top of the organization, so that they realize that they are just not providing the support that you would expect of an app developer of this size!