Lighthouse Art & Design review for Custom Pricing: Wholesale B2B

Nov. 5, 2018

11/5/2018 Update: I received a call from Harry, Lead at Bold Commerce, on 11/30/2018. He explained that the support team member who worked on the installation of the app on my site's theme had a day off -- so it was unfortunate that they had missed my emails after the installation. Harry apologized profusely, was very supportive and truly committed to setting things right--no matter what resources it would take. We had discussed, in length, several options on the best resolution options. And at the end of the day, the issue was resolved. Harry also personally reassured me that they will take all lessons-learned from the whole experience in making the app better! (So I'm glad that things took a positive turn after all! :) Harry was a great listener, the kind of leader that I can trust, and I do believe that their company is fortunate to have his integrity and dedication to their customers. Thank you, Harry! All the Best! Sincerely, Jocelyn ------------------------------------------- 10/2018 Initial Review: The install and customization by this app has severely impacted my site (it made it crash and made my navigation menu fail) And after following up with your support team, I haven't heard back any response. Both shopify support and theme support have isolated the problem caused by Bold App's customization. Here is their latest response: The issue appears to be caused by the Bold app code which has been installed on your store, affecting both your product and collection pages. It appears to be most severe (the pages which completely fail to load) on products which have very large numbers of variants... I have confirmed this doesn't happen in our theme as provided on your store. If you've recently had a developer working on your store, I'd recommend speaking with them concerning the changes, otherwise if you reach out to Bold they will hopefully be able to advise further: https://apps.shopify.com/partners/shappify I have removed the Bold app from my site, and hoping that will fix the issue (I'm still reaching out to the theme and shopify suppor teams for further assistance to resolve my issue as we speak) To Bold app support: Please be very careful when you are customizing code on behalf of your customers. And also you really need to perform end-to-end tests to prevent this from happening for your customers. It's a big headache and costly to repair. Thank you for listening.