Dbenoit review for Custom Pricing: Wholesale B2B

Jan. 9, 2016

I AM SO DISGUSTED WITH THIS APP AND ITS TECHNICAL SUPPORT. I paid $40 for the app to be installed. It was not working properly so they had to go in to make changes (FYI it does not work with swatches so if you use swatches they want you to pay $150 for them to make it work. Also does not work with product preview pop up pages) totally bogus. In there attempts to fix a liquid error caused by the app they managed to screw up several things on my template on two different occasions. They then stopped responding to emails after slaughtering my website. Shopify was able to fix one of the problems but because it is not a Shopify bought template they could not fix all of the problems. They were able to pin point why and how the problem happened but said either bold or my template designer would have to fix the rest of the problems. My template designer wants $200 to fix it and I am afraid to let Bold (the makers of this app) anywhere near my html code again. If you cannot install the app yourself and your template was not bought on Shopify I would advise against hiring Bold to install it. Oh yea, Shopify said my template is very intricate so they felt the tech support at bold was just not "tech savvy" enough to know how to navigate it without causing issues. Lucky me! If anyone wants to read the emails between me and this company feel free to reach out to me. **THIS REVIEW WILL BE CHANGED ONLY IF BOLD IS ABLE TO FIX ALL PROBLEMS THEY CAUSED ON MY WEBSITE WITHOUT CAUSING MORE! I WILL NOT PAY FOR THERE MISTAKE**