Furry Bud review for Custom Pricing: Wholesale B2B
Nov. 29, 2019
I installed this custom pricing app from a recommendation thinking it was the quantity breaks (QB) app. I also configured it and installed the subsequent module code for custom pricing and quantity breaks thinking it was just the quantity breaks. I reached out to customer service chat and spoke to a Kelsey. It was a great experience! I only wanted the QB app. They helped me uninstall what I had installed initially, publish my back up theme, then walked me through to install just the QB app. What we realized is the QB app rolls into the custom pricing version. Somehow, my settings were saved. In conclusion, my understanding is that the QB module code is only installed on my store, not both modules. I feel better that dormant code is not sitting in my files. I have yet to get a sale but a encouraged by the customer service excellence so far. The install part is intermediate level difficult, but I took my time and reached out for help when I needed to Kelsey. I would recommend a way more simple install process. Maybe, a walkthrough wizard of some sort. This process could have gone way out of control for me and very overwhelming. Not liking how files stay dormant when you uninstall. This would mean I would have to manually remove any and all code to clean my theme or just publish my backup. We will see how it goes, but so far so good, overall. Thanks!
Hi there. Thank you so much for leaving such a detailed review of your experiences and thoughts. We really appreciate it! First off, I'm really glad to see that Kelsey was able to work with you through the app reinstallation and to answer any questions that came up during it. It looks like there may have been some wrong information communicated, or a miscommunication; unfortunately, even when you install just the Quantity Breaks module, since it is integrated into Custom Pricing now, that code is also installed in the event that you wanted to turn Custom Pricing on. Even though our team of installers is happy to do both code installs and uninstalls, if you wanted to continue using Quantity Breaks, we would need to keep the Custom Pricing code on there since they are intertwined. Sorry about that! I understand you are uneasy with having code laying dormant in your theme files, however I can assure you that this shouldn't cause any site loading or speed issues. With that being said, if you ever want to uninstall one of our apps, you can reach out to us and our expert install specialists would be happy to remove any code of ours, so that it isn't staying in your files. Regarding the installation, we do have a Help Center with installation documentation (not sure if that's what you used) to walk you through the process, although in the case of this app, it's quite complicated. Our installers are also available to help with any app installations, since it can be difficult! We hope you continue using Quantity Breaks, and we look forward to seeing your success with it!
