Thiercelin1809 review for Custom Pricing: Wholesale B2B

Nov. 4, 2013

Disapointing. Not up to their promises and poor support. We installed this app about a week ago and sent 5 mails to the supports team. We have not got any replies unless to tell us that they are busy with an other developpment. It does not fullfill their promises: • Offer Customer Specific Pricing (only fixed price which is obvisoulsy useless or percentage). Good maybe for a customer price level as Gold sivler etc... but not other use. No specific price handled per items sold. No variant handled when you are using variants in your products with different price. It set up everything at the same price. • Use this app to offer multiple levels of WHOLESALE Pricing and use your same store for Wholesale and Retail. VERY DISAPOINTING, unless you handle your buinsess just with percentages which is not our case and I trust not the case of many other business. YOU CERTAINLY CANNOT USE THIS APP TO RUN YOUR RETAIL AND WHOLESALES PRICING with one store. We were expecting a specific price edition per items sold handled within the app and we just got percentage or fixed price. Very dispointing as per the reviews we though of using their apps more and more, but for the first one used it is a total ZERO. We hope to get a respond from their support team within the 14 days trial otherwises we will have no other choice to uninstall it and find an other solution elsewhere. We will study the other app available on the shopify store called WHOLESALER see if it does the work better. We will consider twice now from using other app from the BOLD team. Disapointing when you see all reviews telling so much good stuf about it. Also poor support after installing it. We had to ask for help to external developpers to install the app as the installation guidelines are not clear at all.