House of Swank Clothing review for Custom Pricing: Wholesale B2B

Dec. 17, 2013

Horrific app thus far. Made many of our products "unavailable" to everyone during the busiest time of the year. Had to uninstall, and we're stuck with going though each and every product in our store to dig out an gut all the damn tags they added (which, mind you, EVERY customer could now see). This app has actually pushed us to moving to a different platform from Shopify for our wholesale needs. A staggering amount of hours wasted, lost sales, etc. Took them several business over the "3 Business Days" quoted to them to instal the code that I PAID THEM TO DO! Any offer of refund? Nope? Poor communication? You betcha. All these great reviews you see? Bold Apps bribes folks with 2 free months if you post a review after the installation. Bold ran into numerous problems on Black Friday with their apps, and have yet to get their act together. I can't get back the hours wasted on gutting this POS from our site, but I'd recommend looking elsewhere If someone from Bold wants to contact me and correct this, I'm all ears, but failing at the worst possible time is pretty unforgivable. Day 2 of the "Fix" Dev staff and President of the company swear that they've fixed the issue. I randomly check 6 products, and 5/6 still have artifacts and variants of the previous install despite being asked repeatedly that they be removed. The president (Jason) is now sending me smiley face emoticons in emails while explaining away their piss-poor performance. That's incredibly insulting as a customer, and the absolute last thing I want to see or deal with a week out from Christmas. I simply do not understand why anyone can think that's acceptable.