Rating

5.0

feedback

52

Reviews

chart

#2,762

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    42%
  • Less than a day
    25%
  • Less than a month
    23%
  • Less than a year
    8%
  • More than a year
    0%

Reviews Summary

The TrustSync app has received overwhelmingly positive reviews from users. Customers appreciate the ease of use, effectiveness in collecting reviews, and the helpful customer support provided by the team. Many users have highlighted the quick response times and efficient resolution of queries by the support team, particularly mentioning individuals like Tracy, Ashikur, Florence, and Leo for their exceptional assistance. The app's ability to filter out negative reviews before they are posted online has been a significant advantage for merchants, reducing anxiety and improving mental health. Users also praise the app for its impact on SEO, customer trust, and store credibility. Some users have expressed interest in future integrations with Shopify POS and online platforms to enhance the app's functionality further.

Highlights

Positive customer support experience and quick response times
Ease of use and effectiveness in collecting reviews
Ability to filter out negative reviews before posting
Impact on SEO, customer trust, and store credibility
Interest in future integrations with Shopify POS and online platforms

Rating Breakdown

  • 5
    100% (52 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 92% (48)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 24, 2026

I have installed this and got new reviews on the first email run, so works great. Also great due the the one and 2 star reviews not being posted directly, gives you a chance to sort any issues. I also had some teething issues, the support was absolutly first rate. They really went out of their way to help and I did not even have a paid subscription at hte time. Thnask heaps guys

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2026

Great experience with TrustSync so far - Tracy was very helpful with a query I had when setting up my emails, quick to respond and resolved my questions without a problem! Looking forward to seeing the results from our review emails over the next few weeks! Thanks Tracy and the team at TrustSync!

Using app

About 1 hour

Total reviews

4

Average rating

4.3

5 / 5 Share

May 13, 2026

Great app for reviews, very easy to use and work with all the main review platforms too, you can start with the free plan which is great and you get busy enough upgrade to a paid plan which I will do at some point in the future.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 19, 2026

Thank you to Tracy, for taking the time to answer all of my questions. You were wonderful to deal with. I truly think TrustSync will be a fabulous addition to our Shopify store, and I’m really looking forward to seeing how it helps grow our Google reviews. I especially love that it allows us to identify customers who may need a little extra care before leaving a public review — that’s such a valuable feature for us. One feature I would absolutely love to see in the future would be integration with both Shopify POS and Shopify online. Being able to capture review requests from both our in-store and online customers would be incredible and make the app even more powerful. Thank you again for your support, I really appreciate it.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 12, 2026

Application facile à configurer. Plan gratuit suffisament complet pour une petite structure. Service client dispo, agréable et très réactif !

Using app

About 1 month

Total reviews

7

Average rating

4.4

All reviews

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