Richpanel: AI Customer Support
Richpanel: CX Platform & AI Employees powering 2,000+ brands
Rating
4.7
feedback
124
chart
#2,309
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
2%
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Less than a month
23%
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Less than a year
80%
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More than a year
24%
Reviews Summary
Richpanel is highly praised for its excellent customer service and support team, with users mentioning the responsiveness and helpfulness of the staff. The app is commended for its user-friendly interface, automation features, and cost-effectiveness compared to other similar platforms. Users appreciate the ability to manage multiple communication channels in one place and the efficiency it brings to customer service operations. However, there are some concerns raised about the AI feature not meeting expectations and issues with pricing discrepancies. Overall, Richpanel is seen as a valuable tool for customer management and support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 9, 2025
My onboarding experience was outstanding — I’ve never been so well supported during a transition like the one from Gorgias to Richpanel. Richpanel’s pricing makes more sense, and the tool is smoother and more practical to use. The AI features aren’t charged separately, which means our support team is saving a huge amount of time. A big thank you to Deepan, who guided us wonderfully through the onboarding process — always available to answer our questions and hop on calls to help with the setup. I 100% recommend it!
March 25, 2025
Super responsive and helpful! Walks us through process and makes sure we understand. Harsh is the best!
Feb. 26, 2025
Stellar software for the price, does nearly everything that something like Gorgias does, at literally 25% the cost, crazy. Great Job team. Moved our entire CX stack to Richpanel + Aircall, working great for unified sales/service analytics.
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