Richpanel: AI Customer Support
Richpanel: CX Platform & AI Employees powering 2,000+ brands
Rating
4.7
feedback
124
chart
#1,864
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
6%
-
Less than a month
23%
-
Less than a year
56%
-
More than a year
13%
Reviews Summary
The reviews for the Customer Support app are mostly positive, highlighting its efficiency in handling customer queries, consolidating messages from different channels, and providing quick responses. Users appreciate the user-friendly interface, time-saving automations, and dedicated support team. However, some negative aspects mentioned include the high cost, additional charges for certain features, and issues with the AI functionality not meeting expectations. Overall, the app seems to have a significant impact on streamlining support operations and improving customer satisfaction for ecommerce businesses.
Highlights
Review RSS Feed
All reviews
Sept. 22, 2025
I had so far a very negative experience. First of all, it is way more expensive than you initially think it is. You need to pay for the Self-Service add-on. Because without it, you can't effectively use the live chat and pop-up. While with other customer support tools, this is normally included for free. Also the customer support so far has been very poor and limited. Not what you would expect from....a customer support tool.
Sept. 13, 2025
I added the Customer Support app to my store and it makes handling questions so much easier. Everything comes into one place, whether it’s email, chat, or contact forms, so I don’t miss messages anymore. Customers get quicker replies and I don’t spend as much time jumping between tools.
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