Richpanel: AI Customer Support for Shopify

Richpanel: AI Customer Support

Richpanel: CX Platform & AI Employees powering 2,000+ brands

Rating

4.7

feedback

124

Reviews

chart

#2,309

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    23%
  • Less than a year
    80%
  • More than a year
    24%

Reviews Summary

Richpanel is highly praised for its excellent customer service and support team, with users mentioning the responsiveness and helpfulness of the staff. The app is commended for its user-friendly interface, automation features, and cost-effectiveness compared to other similar platforms. Users appreciate the ability to manage multiple communication channels in one place and the efficiency it brings to customer service operations. However, there are some concerns raised about the AI feature not meeting expectations and issues with pricing discrepancies. Overall, Richpanel is seen as a valuable tool for customer management and support.

Highlights

Excellent customer service and support
User-friendly interface and automation features
Cost-effectiveness compared to competitors
Efficiency in managing multiple communication channels
Concerns about AI feature and pricing discrepancies

Rating Breakdown

  • 5
    124% (154 ratings)
  • 4
    2% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (2 ratings)
  • 1
    2% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 9, 2025

My onboarding experience was outstanding — I’ve never been so well supported during a transition like the one from Gorgias to Richpanel. Richpanel’s pricing makes more sense, and the tool is smoother and more practical to use. The AI features aren’t charged separately, which means our support team is saving a huge amount of time. A big thank you to Deepan, who guided us wonderfully through the onboarding process — always available to answer our questions and hop on calls to help with the setup. I 100% recommend it!

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 16, 2025

Richpanel has dramatically cut our CS workload.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 31, 2025

Using app

Over 1 year

Total reviews

13

Average rating

4.9

5 / 5 Share

March 25, 2025

Super responsive and helpful! Walks us through process and makes sure we understand. Harsh is the best!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2025

Stellar software for the price, does nearly everything that something like Gorgias does, at literally 25% the cost, crazy. Great Job team. Moved our entire CX stack to Richpanel + Aircall, working great for unified sales/service analytics.

Using app

6 months

Total reviews

5

Average rating

5.0

All reviews

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