Richpanel: AI Customer Support
Cut costs, reduce tickets & delight customers with AI support
Rating
4.6
feedback
125
chart
#2,083
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
6%
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Less than a month
23%
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Less than a year
56%
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More than a year
13%
Reviews Summary
The reviews for the Customer Support app are mostly positive, highlighting its efficiency in handling customer queries, consolidating messages from various channels, and providing quick responses. Users appreciate the user-friendly interface, time-saving automations, and dedicated support team. However, some negative aspects mentioned include the higher cost compared to other tools, issues with onboarding, and dissatisfaction with certain features like the AI chatbot. Overall, the app seems to have a strong focus on improving customer support operations and enhancing the overall customer experience, with users recommending it for businesses looking to streamline their support teams.
Highlights
Review RSS Feed
All reviews
Feb. 6, 2026
Amazing Platform! We moved over from Commslayer to Richpanel a few months ago and everything about their platform and support/onboarding team has been nothing short of amazing! The move over for our dozen+ agents was very smooth. The Richpanel team walked us through the exact migration process and we were able to transition over without anything major breaking. And for all misc. bits, their team was super responsive on Slack to help us out. They even setup all the key macros and automations that we had on Commslayer and trained our team leads and agents on the key tools/functionality. Great software and great team to work with. We spoke with basically every helpdesk before committing to a big migration like this, and Richpanel came out on top in many ways, and I'm glad we did it, because it's worked out very nicely for us. Highly recommend!
Sept. 22, 2025
I had so far a very negative experience. First of all, it is way more expensive than you initially think it is. You need to pay for the Self-Service add-on. Because without it, you can't effectively use the live chat and pop-up. While with other customer support tools, this is normally included for free. Also the customer support so far has been very poor and limited. Not what you would expect from....a customer support tool.
Sept. 13, 2025
I added the Customer Support app to my store and it makes handling questions so much easier. Everything comes into one place, whether it’s email, chat, or contact forms, so I don’t miss messages anymore. Customers get quicker replies and I don’t spend as much time jumping between tools.
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