Richpanel: Customer Service AI
Richpanel: CX Platform & AI Employees powering 2,000+ brands
Rating
4.8
feedback
150
chart
#2,297
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
15%
-
Less than a year
63%
-
More than a year
19%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the quick and efficient resolution of concerns, helpful customer support, and the app's user-friendly interface. Users appreciate the team's responsiveness and dedication to improving the app based on feedback. However, there are a few negative reviews mentioning issues with pricing discrepancies and lack of certain features like SMS ability. Overall, the app is highly recommended for its effectiveness in customer management and support features, as well as its cost-effectiveness and reliable performance.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 4, 2024
Oct. 31, 2024
My feedback is that I really like how they resolve my concerns quickly and efficiently. Good job!
Oct. 22, 2024
Really great experience, we had some trouble understanding pricing but we had a quick demo call where they also clarified pricing. I was impressed with their team! We have loved the tool so far, it's been a game changer and we are able to resolve customer's concerns so much faster!
Oct. 10, 2024
This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!
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