partners.kchilites.com review for Richpanel: Customer Service AI

Aug. 17, 2021

The intuitive scenarios and integrated LiveChat widget make for a seamless experience for our customers. It does not work super well in combination with Zendesk, as it is designed as a standalone CRM. The support staff seems a bit under-trained, as they consistently seem to need to go "ask the team" for questions I have asked them. Still, the app itself is powerful and unique.