C&S Creation Designs review for Customify ‑ Custom Product App
Jan. 28, 2024
Please don't purchase a year subscription. In October 2023, I tried this program on one item but never had a chance to use it again, which this vendor has the ability to track your usage of the program and will send you an email confirming they noticed you added an item. In January 2024, I made a choice to cancel, since I have not used the program since October 2023. I removed the program from my website and informed the vendor to please cancel and refund the remaining balance. I received an email about giving me six months free. How are you offering me six months free if I paid an year in advance and requesting a refund for the unused months (Feb.to Sept.). As of now, the vendor has not response. So, please pay this vendor month to month because they will ignore you for your request for your remaining year balance.
We sincerely apologize for any inconvenience caused by the recent issue you experienced. Upon thorough review, we have identified that the problem stemmed from a lack of communication, as your email was sent to our automated no-reply address instead of our support or helpdesk. Please rest assured that we are here to support you, and we will promptly assist you with the refund process. Best regards, Customify Team
