Customify ‑ Custom Product App
The reviews for the Customify Shopify App are a mix of positive and negative feedback. Many users appreciate the app's functionality and customization options, praising the excellent support provided by Hasan and the team. Users highlight the quick responses, helpful assistance, and willingness to go the extra mile to resolve issues. The app is described as useful, flexible, and capable of meeting customization needs effectively. However, some users have raised concerns about the pricing structure, with one user feeling misled about the subscription terms. Additionally, there are complaints about server issues causing downtime and difficulties in communication with customer support.
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Hasan y el equipo de Shopify ha servido de gran ayuda. Ha solucionado un serio problema que teníamos con una aplicación de Customify y la ha solucionado en cuestión de días, además de enviar algún vídeo explicativo de gran valor para mí. La comunicación por email ha sido fluida y muy contento con el servicio. GRACIAS!
Thank you so much for your kind words! We’re really glad our team was able to help resolve the issue with the Customify app quickly and provide clear, helpful video explanations along the way. It means a lot to hear that the communication and support met your expectations. We truly appreciate your feedback - ¡muchísimas gracias!
So far it is working well. Had a technical issue but support team was quick to fix it.
Thanks so much for the 5-star review! 🙌 Glad to hear everything is working well now. Really appreciate your patience while our support team sorted out the technical issue - happy we could get it fixed quickly for you. If you ever need anything else, we’re always here to help!
Super App mit perfektem Support.
Thanks so much! 🙌 Really happy to hear you’re enjoying the app and that support has been helpful. We appreciate you taking the time to share this!
We thought that Customify was a good product but due to our design needs, it may be easier to work directly with customers to get something they are happy with. So we changed from the paid to free plan as we weren't using it. I believe that the hallmark of a good company is what they do when there is an issue. In this case, we were charged for a month's subscription after we had downgraded the plan. Customify were onto this immediately after I raised it and refunded us within a couple of days. Absolutely 5 star service - no questions asked. I was so happy and would use them again.
Thank you so much for this wonderful review. We truly appreciate your kind words. We’re glad we were able to resolve the billing issue quickly for you - that’s the level of service we always aim for. We’re happy to have you with us on the free plan, and we’re always here if you need anything. Thank you again for trusting us!
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