Customify ‑ Custom Product App
Customify | Custom Product App | Customize Product
Rating
4.3
feedback
250
chart
#1,650
All reviews
Rating Breakdown
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May 27, 2024
Absolutely horrible experience. I have so many issues with this app I don't even know where to begin. First of all, you can't see the product on the order pages, you need to enter the app which takes a really long time to load. Second and most importantly, the file size that someone can upload was suddenly changed to 8MBs, which is really small. There is nowhere you can change this, so I messaged support. To my surprise 2 days later they replied saying they had it covered. So after some back and forths this guy starting saying that if I wanted a bigger limit(without specifying what the limit would be) I need to upgrade my plan to Enterprise (100 usd per month),their most expensive plan, and that was the only way. Then he started saying that he would talk to his manager about me etc etc. DO NOT INSTALL.
Thank you for your feedback. We apologize for the frustrations you've encountered. Your insights are invaluable as we continually strive to enhance our app and services. We acknowledge your concerns regarding the visibility of products on order pages and the app's loading times. We have already made improvements in these areas and are actively working on further enhancing the user interface and optimizing performance to ensure a smoother experience for all users. Regarding the file size limit, we apologize for any inconvenience caused. We are currently reviewing our policies to better meet our users' needs in this regard. We also regret any confusion or frustration you experienced during your interaction with our support team. Your feedback is taken seriously, and we are committed to promptly addressing these issues. If you have any additional feedback or need further assistance, please feel free to reach out to us.
Jan. 28, 2024
Please don't purchase a year subscription. In October 2023, I tried this program on one item but never had a chance to use it again, which this vendor has the ability to track your usage of the program and will send you an email confirming they noticed you added an item. In January 2024, I made a choice to cancel, since I have not used the program since October 2023. I removed the program from my website and informed the vendor to please cancel and refund the remaining balance. I received an email about giving me six months free. How are you offering me six months free if I paid an year in advance and requesting a refund for the unused months (Feb.to Sept.). As of now, the vendor has not response. So, please pay this vendor month to month because they will ignore you for your request for your remaining year balance.
We sincerely apologize for any inconvenience caused by the recent issue you experienced. Upon thorough review, we have identified that the problem stemmed from a lack of communication, as your email was sent to our automated no-reply address instead of our support or helpdesk. Please rest assured that we are here to support you, and we will promptly assist you with the refund process. Best regards, Customify Team
Jan. 27, 2024
There seems to be no customer support whatsoever. I have wrote to them and never got anything back. Seemed to be a good software if they could have assistance to fix the little issues that occur.
We apologize for the inconvenience you've encountered with the Customify app. We acknowledge the frustration that arises when the app fails to perform as expected. We were able to address and respond to you about the issue which originated from another app that is not Customify. We understand your disappointment regarding the delay in our response to your support ticket. If you're still experiencing difficulties with the app, please don't hesitate to reach out to us again, and we'll promptly assist you in troubleshooting the problem. Best Regards, Customify Team
Sept. 19, 2023
Once the installation is complete, the setup process is extremely difficult. Customer support is difficult with agents who do not speak English well. Chat is provided through FB messenger and is difficult. Communications are poor from the company, causing delays and misunderstandings that could be avoided if the developer had a better grasp of communication. A basic question of business hours available caused delays and confusion because they did not know how to note the times in my country (USA). Instructional videos lack detailed instructions and are not for the same version as the most recent one. Many promises made, but the instructions were too poor to be useful. I have spent HOURS trying to make this work and use the instructions as provided, but have abandoned it as an unusable app. Frozen screens, long delays in resetting options make this a non-starter for anyone needing a working, productive app.
Hello, We always replied to both your chat messages and emails in a timely manner. We already asked for collaborator access to help you set up the app. However, you haven't approved the access request till now. Yet, you posted a negative review. It is not fair.
Oct. 27, 2020
Used to be a great app for product customization. Recently there have been constant server problems on the developer's side causing consistent downtime. They blame getting "hacked" but don't seem to have any plan to improve. There are plenty of Shopify apps that do the same thing in a more reliable way. I'll be sure to update this review in the event things improve but for now steer clear of this app Update 10/27: I said I would update this review as things progress. After posting this review the developer assured me a permanent fix would be put in place by yesterday. As of today, the app is completely down and inaccessible to all customers. I would strongly advise anyone to avoid using this app until things improve.
Thank you for your review. We have upgraded our app servers to the higher performance server. We also use multiple servers now to optimize uptime.
March 18, 2020
I have been trying to test it for a few days now unsuccessfully. When I spoke with CS Erica H, she advised to use it with Firefox. When I asked if it will eventually work with Chrome so I can make an informed decision to finalize which app to use post trial, her response was "I can see you are using Chrome, hence the suggestion to use Firefox" - verbatim - which is a stupid answer given the question. I responded back to "re-ask" my question but she did not bother replying. DON'T WASTE YOUR TIME WITH THIS APP. Small businesses have limited resources, including time and effort, and a day or two spent on figuring out one app that has many competition is a day wasted.
May 4, 2019
Kamal is trying to be very helpful and he is always available. But THIS APP IS NOT EVEN A BETA VERSION OF A WORKING App. I wasted 2 months and many hours and some money to prepare images and try to have the app working properly. At the end for a fixed issue there is always a new one coming up. If you are a small business, this app can be a disaster and the kindness of its dev can make you believe in some solution that will never happen. I suggest TO SHOPIFY TO TEST APPS BEFORE TO SELL THEM ON THEIR STORE. this is unfair, VERY UNFAIR.
Sept. 28, 2019
After the App is live and customers are in use of Customify attributions from our site, there are multiple problems which Customify are not even responding, in the mean time we had to stop our Google adwords and sales campaigns.
Sept. 18, 2018
We applied this app to our store 15 days ago and it worked for all but two of those days. When we contacted tech support all we received as an answer as to why the app was not working was that they were awaiting the developer. Hasan simply wasted our time and kept telling us it would be fixed soon. All the while we wasted 16 hours of my web departments time and money.
May 10, 2018
Very frustrating app to work with. They installed the program for me and then I watched every single You Tube video trying to figure out how to do a simple text box where the letters would go in once the customer typed them in. They wasn't anything. This was the last email I received from Kamal: "There is add text also i fix your button, but there is still some error, because your time give me headcache, but you can test using debut theme, i will work on it to solve it" YOU have a headache??? I have spent countless hours trying to get this to work. It has been several days now and nothing so onto the next.....
Jan. 30, 2018
Dissastrous app, never got it to work properly. And some guy from customer service named Kamal, never got it to work. Useless poc.
Dec. 14, 2016
Apparently they dont respond or help out like many of the other customizer developers. 4 months no return contact. delete. and refund please.
Dec. 3, 2016
It is a real nightmare to set up the sample image. I struggled for 3 days and decided to remove the app from my store.
Nov. 7, 2016
Yet another app that promises and does not deliver .... Come on Shopify, you need to start some quality control !
July 14, 2015
No response from Customify team in regards to helping me install app. I really wanted this app for my customers whom are begging for these features but I can't sit around for days just waiting for a response. App deleted, moving on. (sad face)