Vigil review for Customify ‑ Custom Product App
May 27, 2024
Absolutely horrible experience. I have so many issues with this app I don't even know where to begin. First of all, you can't see the product on the order pages, you need to enter the app which takes a really long time to load. Second and most importantly, the file size that someone can upload was suddenly changed to 8MBs, which is really small. There is nowhere you can change this, so I messaged support. To my surprise 2 days later they replied saying they had it covered. So after some back and forths this guy starting saying that if I wanted a bigger limit(without specifying what the limit would be) I need to upgrade my plan to Enterprise (100 usd per month),their most expensive plan, and that was the only way. Then he started saying that he would talk to his manager about me etc etc. DO NOT INSTALL.
Thank you for your feedback. We apologize for the frustrations you've encountered. Your insights are invaluable as we continually strive to enhance our app and services. We acknowledge your concerns regarding the visibility of products on order pages and the app's loading times. We have already made improvements in these areas and are actively working on further enhancing the user interface and optimizing performance to ensure a smoother experience for all users. Regarding the file size limit, we apologize for any inconvenience caused. We are currently reviewing our policies to better meet our users' needs in this regard. We also regret any confusion or frustration you experienced during your interaction with our support team. Your feedback is taken seriously, and we are committed to promptly addressing these issues. If you have any additional feedback or need further assistance, please feel free to reach out to us.
