Customily Product Personalizer
Customily Product Customizer - Best Shopify Personalizer
Rating
4.6
feedback
220
chart
#1,620
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
15%
-
Less than a year
65%
-
More than a year
17%
Reviews Summary
The app has received mostly positive reviews for its extensive features and customization options, as well as for the helpful and patient customer support team members like Truong Quynh, Henri, Julieta, Jhofre, Jose, and others. Users appreciate the ability to personalize POD products easily and the availability of tutorials and videos for guidance. However, some users have mentioned a steep learning curve and the need for more accessible and responsive customer support. There are also concerns about the time it takes to get responses to queries and the complexity of certain features. Overall, the app seems to offer great potential for customization but may require time and effort to fully utilize its capabilities.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 12, 2024
Lovely support, always ready to help! Obviously, if you want to take designs, product bases etc. to a 'next level' experience, there is a learning curve. But many YouTube videos are available, and also a help-section in the app. Recently, new 'onboarding-sessions' were added also. And because the possibilities are so enormous within the app, and sometimes a bit overwhelming, I'm glad the team is there to assist and guide. Overall, very happy!
Thank you so much for your thoughtful review! 💜 We're happy to know that you've had a positive experience with our support team. We understand that our app's vast features can feel overwhelming at first, so we’ve focused on creating resources like YouTube tutorials, a help section, and our new onboarding sessions to make the learning curve smoother. It's wonderful to know these resources are helpful, and our team is always here to assist you every step of the way. Thank you for choosing us to elevate your designs and products! 🤗
Nov. 12, 2024
Very nice app and support! :)
Thank you so much for your review! 😊 We're happy that you're enjoying the app and that our support team could help. If you ever need assistance, we're here for you!
Nov. 8, 2024
Customily Product Personalizer has been a game-changer for my business! I recently had a meeting with Josema from the support team, and his assistance was exceptional. He took the time to understand my specific needs and tailored the support to ensure everything worked smoothly. Every question was answered in detail, and he went above and beyond to set me up for success. This level of support is rare, and I highly recommend Customily for anyone looking to provide a personalized experience to their customers!
Thank you so much for your amazing feedback! 🤗 We're happy to know that Customily has made such a positive impact on your business. It's also wonderful that Josema was able to provide the tailored support you needed and that he went the extra mile to ensure everything ran smoothly. We pride ourselves on delivering personalized, attentive service, and it's always rewarding to know it makes a difference. Thanks again for recommending us—we’re here whenever you need us! 💜
Nov. 6, 2024
Great app, great support :)
Thank you for your review! 😊 We're so glad to read you're enjoying the app and finding our support helpful. If you ever have questions or need assistance, we're here to help!
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