Rating

4.6

feedback

273

Reviews

chart

#1,687

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    32%
  • Less than a year
    55%
  • More than a year
    10%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with users praising the excellent customer service and support provided by the team. Many users highlighted the user-friendly interface and the extensive customization options available. The support team, especially individuals like Jhofre, Henri, and Julieta, received high praise for their knowledge, patience, and dedication to helping users succeed. Users also appreciated the regular updates and the commitment of the team to improving the app's functionality. However, there were a few mentions of a learning curve and some confusion in the initial setup process. Additionally, a couple of users expressed concerns about the pricing structure, with one mentioning high transaction fees.

Highlights

Excellent customer service and support
User-friendly interface and extensive customization options
Praise for specific support team members like Jhofre, Henri, and Julieta
Regular updates and commitment to improvement
Mentions of learning curve and confusion in setup process, concerns about pricing structure

Rating Breakdown

  • 5
    89% (243 ratings)
  • 4
    3% (8 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (3 ratings)
  • 1
    6% (16 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 18, 2025

Gracias a Jhofre Marquez! Por ayudarme a caminar y entender como trabaja la aplication el estuvo mucha paciencia explicandome los procesos y como usar todas las funciones de la plataforma. Seguire con la plataforma.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 3, 2025

I love this app. The customer service is on point. They have a great team that is very responsive and helpful. They helped us generate some customization templates for our products, teaching us how to do it along the way. Truly one of the best apps and service I have had.

Using app

About 3 years

Total reviews

5

Average rating

4.8

5 / 5 Share

April 2, 2025

Great support!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 2, 2025

I would absolutely recommend this app. It is very user friendly. It has so much you can do on it. Yes it is a learning curve if you are not experienced in design but the people at Customily are so incredibly nice and supportive. They have actual live people to answer questions and assist in any way possible. They WANT you to be successful. There are not many Personalizer products or apps like this at all. Actually I believe they are the only ones that give this kind of service.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 31, 2025

Using app

21 days

Total reviews

1

Average rating

5.0

All reviews

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