Customily Product Personalizer
Customily Product Customizer - Smart Shopify Personalizer
Rating
4.6
feedback
200
chart
#9,718
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
28%
-
Less than a year
56%
-
More than a year
12%
Reviews Summary
The reviews for the Customily app are overwhelmingly positive, with users praising the app's ease of use, excellent customer support, and helpful features. Many customers highlighted the exceptional assistance they received from support team members like Jhofre, Jose, and Florencia. The app was described as a game-changer for businesses looking to offer product customization, with users appreciating the personalized guidance provided to set up their products. However, there were a few negative reviews mentioning issues with pricing, usability, and challenges with the app's functionality.
Highlights
Review RSS Feed
All reviews
May 8, 2025
I had a great experience getting my customizable bracelet product set up with the help of Jhofre Marquez. He walked me through every step of the process — to creating a design that allows my customers to choose from meaningful pre-set quotes or add their own personal message. I really appreciated how he helped configure separate options for silver and gold bracelets, each with their own unique quotes, and how smoothly the personalization features now display on my product page. The attention to detail — like importing the correct ShineOn template for perfect sizing and setting up conditions for variant-specific customization — made a big difference. He also identified and is actively working on improvements for multi-line text input and font adjustments to enhance the customer preview experience. I feel confident moving forward and so excited to offer this personalized product to my audience. Highly recommend their support and services! — Kim Donnelly
Dec. 26, 2024
Although I have my entire site fot in with this app and it's too much to go back now and change it..they charge you for the service..THEN CHARGE YOU AGAIN WHEN THE CUSTOMER USES IT..$1 FOR EVERY SINGLE TRANSACTION PLUS 50/MONTH...WHICH IS OUTRIGHT REDICULOUS..do not use this service without realizing how much they are taking..absolutely insane..the software is very limited in usability to be charging that much
Dec. 20, 2024
This app is not that good: 1. this app is my second time using it. I looked at it as having a 9 day trial left, but it turned out to be a straight up charge. Not a good way to unsubscribe and get charged. 2. it's not cost effective and the clips in the library are old. Requires you to buy or design clips from somewhere else. 3. the clips in the library in the app cannot be deleted, and after I accidentally deleted them, they can only manually add them one by one. It can't be reset either. I appreciate the efforts of their staff. But it seems like their company is powerless on this issue. 4. even though I paid for it and have only been using it for a couple of days, I can't use it at all due to deletion of libraries. Which means I'm not actually using it at all. I paid the full fee. I had a problem and they couldn't fix it immediately. Doesn't matter Goodbye ...... never again!
Dec. 19, 2024
Our customers frequently expressed interest in seeing personalized versions of our products, but we struggled to meet that demand in the past. After consulting with members of a Facebook group, we were introduced to Customily, and it has been a game-changer for our business. With their support and a partner they recommended, we successfully implemented a robust personalization solution. Since integrating Customily, we've observed a significant increase in conversion rates, and customer feedback has been overwhelmingly positive—many appreciate the ability to visualize their customized product directly on our website. We highly recommend this app for businesses looking to enhance their personalization capabilities.
Thank you so much for sharing your experience! 🤩 We're happy to know that Customily has helped transform your business and that your customers are enjoying the personalized shopping experience. Hearing about the increase in conversions and positive feedback truly motivates us to keep delivering value. Thank you for your recommendation. Your success story inspires other businesses to explore personalization! 💜
Dec. 17, 2024
We started our business just over a year ago and could not be happier with the Customily app and the support team. Communications on current features and new functionality becoming available are first class. They are the best and our business has grown far beyond our original expectations. It is unusual to find a solid platform and with such a great support team - these guys are the real deal. We could not be happier and look forward to a long term partnership.
Thank you so much for your incredible feedback! ✨ We're thrilled to hear how Customily has contributed to your business growth. Our team works hard to provide the best support and constantly improve the app, so it's rewarding to know it's making a difference. We’re excited to continue this journey with you and support your business for years to come. Thank you for trusting us as your partner! 💜
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