All reviews

Rating Breakdown

  • 5
    90% (198 ratings)
  • 4
    2% (5 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (3 ratings)
  • 1
    6% (13 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 14, 2023

Parece que esta aplicación se hizo exactamente para cumplir nuestras necesidades, nos gusta bastante y estamos emocionadas por sacarle todo el provecho! Tiene todo lo que hemos querido personalizar y más! Gracias equipo Customily

Store

TheFace

Using app

26 days

Total reviews

2

Average rating

5.0

Developer Reply

Gracias por compartir tus comentarios positivos! Nos encanta saber que están satisfechos con nuestra aplicación! Estamos aquí para ayudarlos en cada paso del camino, así que si alguna vez tienen preguntas o sugerencias adicionales, no duden en ponerse en contacto con nosotros. Esperamos seguir cumpliendo con sus expectativas y superarlas en el futuro! :)

5 / 5 Share

Dec. 6, 2023

OUTSTANDING software! Unless you've been living under a rock, then you know that personalization is key in the POD space. Let's face it.. print on demand has become a commodity.. if you REALLY want to differentiate yourself, allow your customers to personalize their POD product. There is a bit of a learning curve, but tech support is fantastic and once you figure it out it's not that difficult. I've tested EVERY customizer product currently available as of Dec '23.. Hands down Customily beats them all easily. This is a complete game changer for me.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your amazing review! We truly appreciate your positive feedback and are so happy to hear that you find our software outstanding and that it has made a significant impact on your business! We're committed to ensuring that our users have the best experience possible, and your success is our priority ;) If you ever have any further questions, suggestions, or feedback, feel free to reach out!

5 / 5 Share

Nov. 17, 2023

I absolutely recommend this app. They have top notch customer service and they will go above and beyond to help you with any issues. They reached back out immediately and even got on a zoom call with me personally to walk me through my issue step by step, found an issue in the code on my Shopify store and fixed within an hour!! Jose is amazing and super easy going and explains things thouroughly for you to understand and he also recorded the session for me so I could go back and watch at any time. They also have step by step videos on Youtube you can watch at any time for several different features.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that you had a great encounter with our customer service, especially with Jose. It's our commitment to go above and beyond for our users, and we're delighted that our team was able to promptly assist you. If you ever have more questions or need further assistance, please don't hesitate to reach out. We value your feedback and are here to support you. Thank you again for recommending our app!

5 / 5 Share

Nov. 10, 2023

Florencia and the Dev Team are miracle workers. We reached out about some of our store's most heavily customized products that needed additional coding and they made the changes within a few days! So impressed with the customer service and our team is really enjoying the hands on control of creating our own templates and option sets. We find the Customily app to be a great add-on to elevate our store and engage our customers. Thank you so much!

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your glowing review! We're thrilled to hear that Florencia and our Dev Team were able to meet your customization needs. We truly value your feedback, and it motivates us to continue delivering exceptional customer service and innovative solutions. If you ever have more requests or questions, please don't hesitate to reach out. We're here to ensure your experience with our app remains top-notch. Thanks again for choosing Customily!

5 / 5 Share

Sept. 27, 2023

Excellent app for offering personalized product to our customers AND excellent support. Customily support is always quick in responding to our questions and resolving any issues we have had along the way.

Using app

5 months

Total reviews

5

Average rating

4.8

Developer Reply

Thank you so much for taking the time to share your positive experience with Customily! We're delighted to hear that you've had a great experience with our support team. At Customily, we're committed to providing top-notch support and ensuring our users have a smooth and successful experience. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out!

5 / 5 Share

Aug. 24, 2023

After trying several customisation apps, I found Customily to be the best regarding value, price, service, and robustness. I had many technical issues to accommodate, and the app needed to be fully functional and cost-effective without hidden fees. I truly thought I would never find the right app because of my requirements. But after much testing, Customily worked well and delivered on its promise without problems. The con of this app is that sometimes it is challenging to set up your custom products when one is a beginner. But the support I have received has been fantastic. I actually like to play and experiment with it. Customily is great! It's super to be using it again. Thank you.

Store

Artzza

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your experience with Customily! We're delighted to hear that you've found our app to be the best fit for your customization needs. We understand that setting up custom products can be a bit challenging, especially for beginners. However, we're thrilled that our support team was able to assist you effectively. We're here to help and guide you through any hurdles you might encounter on your customization journey. Thank you for your trust in Customily. If you have any questions or need further assistance, please don't hesitate to reach out. Happy customizing!

5 / 5 Share

Aug. 22, 2023

I am incredibly grateful for the exceptional support provided by the Customily team. Their support representatives and DEV agents have been instrumental in ensuring a seamless experience with the app. Their prompt responses, deep technical knowledge, and unwavering dedication to resolving any issues have truly impressed me. It's rare to find a team so committed to customer satisfaction, and I'm fortunate to have had their assistance throughout my journey with the app. Thank you, Customily, for setting the bar high and delivering top-notch support at every step.

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to share your experience with our Support team! We are delighted to hear that they have left such a positive impact on your experience with our app. It's our mission to provide exceptional support to all our users, and we are thrilled to know that our team has exceeded your expectations. We understand that a seamless experience is crucial, and we're glad that we could contribute to making your journey with the app a smooth one. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help.

5 / 5 Share

Aug. 18, 2023

I used the app for more than 1 year it all good and perfect and the customer support is perfect I recommended

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your positive feedback! We're thrilled you've been enjoying the app for over a year and had a great experience with our customer support. Your recommendation means a lot to us, and we're grateful for your continued support. If you ever have any questions or suggestions, feel free to reach out. We're here to help!

5 / 5 Share

Aug. 10, 2023

Great customisation app with so many options and a very responsive team! Thank you for all your help!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you're enjoying Customily! Our team is dedicated to providing the best experience possible, and we're glad to know that our responsiveness has been helpful to you. If you have any more questions or need further assistance, don't hesitate to reach out. Your support means a lot to us! :)

5 / 5 Share

Aug. 4, 2023

Customily has gone above and beyond with there customer service. I struggled trying to figure it out and with the help of customily and Josema and many many videos and live sessions, I've got most of it worked out where I can start customizng certain products. Still have alot to learn with customizing other products, but they have great videos and customer support to help me along that way. Highly recommend Customily. Thank You Martina and Josema! :-)

Using app

5 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for taking the time to share your experience with Customily. We are thrilled to hear that our customer service, led by Josema and supported by our helpful videos and live sessions, has exceeded your expectations. Our team works tirelessly to assist our valued customers, and your kind words truly motivate us to keep providing the best support possible. Thank you again for choosing Customily, and we look forward to assisting you further on your customization journey! :)

5 / 5 Share

Aug. 4, 2023

I am just beginning with customization. Being new, I was amazed with their support staff. They reached out to offer assistance which meant alot. After going through their training, I feel really good about joining their community of users. Looking forward to working with the Customily team.

Using app

8 months

Total reviews

11

Average rating

5.0

Developer Reply

Thank you for sharing your feedback about your experience with Customily as a new user! We're thrilled to know that our support staff made a positive impact on your journey. We're confident that as you progress through our training and explore the customization possibilities, you'll feel even more confident and excited about working with our platform. Our team is here to assist you every step of the way, and we can't wait to see the amazing creations you'll come up with. Thank you again for choosing Customily. We look forward to working closely with you and making your customization journey an enjoyable and rewarding one!

5 / 5 Share

Aug. 3, 2023

we've been using customily for a while for all our personalised jewellery and ashes memorials etc. You can try it out on our website www.featherlings.co.uk

Using app

About 1 year

Total reviews

46

Average rating

4.6

Developer Reply

Thank you for using Customily for your personalized jewelry and ashes memorials at Featherlings! We're delighted to be part of your website! If you have any questions or need assistance, feel free to reach out. Happy customizing!

5 / 5 Share

Aug. 2, 2023

Customily might initially appear overwhelming with its impressive array of tools and features, but what truly sets them apart is their exceptional support staff. Throughout my learning process with their app, I've reached out to them multiple times, and I must say, their patience and assistance have been outstanding in every chat. I want to extend my heartfelt gratitude to the entire team for providing such an incredible product and backing it up with an amazing support system! This five-star review is well-deserved.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your wonderful experience with Customily! We are thrilled to hear that you've found our features impressive and that you're happy with our support team. Providing top-notch customer service is a priority for us, and it's heartwarming to hear that our team's patience and assistance have been outstanding during your learning process. Your words of appreciation mean a lot to each member of our team. Rest assured, we'll keep striving to maintain the high standard you've come to expect from us!!

5 / 5 Share

Aug. 2, 2023

Most professional team we have ever dealt with particularly Mr. Jose! Bro you are real Gem. Just Amazing <3

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your fantastic review! We're delighted to hear that Jose and our team provided you with a professional and amazing experience. Your kind words mean the world to us. Looking forward to serving you again soon!

5 / 5 Share

Aug. 17, 2023

Today I received support by Zoom from Josema. It was an excellent meeting where my doubts were answered. This meeting with José helped me learn more about using Customily to improve my business. Thank you for the Amazing support we have received from you.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the fantastic review! We're thrilled you find our app intuitive and full of excellent design options. We look forward to providing you with even better services and features in the future. If you need assistance don't hesitate to reach our team!

5 / 5 Share

Aug. 1, 2023

Customily is a game-changer for our store! The level of customization is unparalleled, and our customers love how easy it is to personalize their purchases. The user-friendly interface makes creating unique designs a breeze. Plus, the app is reasonably priced, making it a cost-effective solution for our business. One of the best features is the seamless integration between design and production. The quick and convenient link ensures that our custom products are made and shipped in no time. The support team is also outstanding, always ready to assist and address any questions promptly. Highly recommended for any store looking to boost customer satisfaction with personalized products. Thank you

Store

Jourtee

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review of Customily! We're thrilled to hear that our platform has had such a positive impact on your store. Our support team works hard to provide excellent assistance, and we're happy to see their efforts have been recognized. Your recommendation means a lot to us, and we'll continue working to deliver the best service possible. If you ever need further assistance or have any suggestions, feel free to reach out. We're here to support you every step of the way. Thank you for choosing Customily!

5 / 5 Share

July 20, 2023

One of the best and worth using custom apps. Support enthusiastically supports the team. There are some points that Customily can improve in the near future. 1. You can export and import option sets together. 2. When uploading clipart values ​​to the option set, you have to upload each value, not all of them up for a while. Having to enter the image option manually can be confusing. 3. In the template when selecting any layer, do not know the position of that layer relative to other layers. (is it in the middle or left or right). 4. App sometimes lags

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your valuable review of Customily! We're thrilled to hear that you consider it one of the best custom apps and appreciate the enthusiastic support from our team. We genuinely appreciate your feedback and suggestions, as they help us refine our app and provide a better experience for all our users. If you have any further thoughts or ideas, please feel free to share them with us. Your input is instrumental in driving our improvements, and we look forward to serving you even better in the future!

5 / 5 Share

July 19, 2023

So far I love this app, still learning but the customer is excellent!! Thank you for being there! Great App :)

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We're delighted to hear that you're loving our app! Learning a new app can sometimes be a journey, but we're here to support you every step of the way. If you have any questions or need assistance, don't hesitate to reach out to our support team. We appreciate your kind words and look forward to being there for you whenever you need us!

5 / 5 Share

July 20, 2023

Highly recommend! Customily is a top-notch app that serves most of the existing requirements you ask for in personalizing POD products. The feature are up-to-date and the support agents work with great attitude and timely manner. There are of course some hiccups during the utility of the app like maintenance or down system, but they take a reasonable time to handled and resolved. In general, we really appreciate Customily and hope we can have more new features in the future.

Store

Climo

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your fantastic review and for recommending Customily! We're thrilled to hear that our app meets your requirements and serves your needs for personalizing POD (Print-On-Demand) products. Our development team is actively working on bringing exciting updates to the app, so you can expect even more functionalities and improvements in the future. We're dedicated to delivering a top-notch app, and your positive feedback motivates us to keep improving. If you ever have any suggestions or feedback, please feel free to share them with us. We're grateful for your support, and we look forward to providing you with an even better experience as we move forward :)

5 / 5 Share

July 13, 2023

I really like selling personalized products, I choose Customily and find it very right, easy to use, enthusiastic support

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your positive review! We're delighted to hear that you enjoy selling personalized products and that Customily has met your expectations. Our team is committed to providing a user-friendly experience and enthusiastic support, so it's great to know that you found our platform easy to use and received helpful assistance. If you have any further feedback or questions, please don't hesitate to reach out. We appreciate your support!