All reviews

Rating Breakdown

  • 5
    90% (198 ratings)
  • 4
    2% (5 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (3 ratings)
  • 1
    6% (13 ratings)
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5 / 5 Share

July 18, 2023

tôi chưa thực sự làm quen hết với các tính năng của app, mặc dù đội ngũ support rất tốt tuy nhiên vẫn có rất nhiều điều khiến tôi thấy khó hiểu, có lẽ tôi cần thêm thời gian để tìm hiểu sâu hơn về những chức năng của app.

Store

My Store

Using app

29 days

Developer Reply

Cảm ơn bạn về phản hồi của mình. Chúng tôi rất đánh giá cao những lời khen ngợi về đội ngũ hỗ trợ của chúng tôi. Chúng tôi hiểu rằng việc học và hiểu rõ tất cả các tính năng của ứng dụng của chúng tôi có thể mất thời gian, và chúng tôi luôn sẵn sàng hỗ trợ bạn mọi lúc. Nếu bạn có bất kỳ câu hỏi cụ thể hoặc cần hướng dẫn thêm về bất kỳ chức năng nào, xin đừng ngần ngại liên hệ với đội ngũ hỗ trợ của chúng tôi. Chúng tôi sẽ rất vui lòng cung cấp sự trợ giúp bổ sung và giúp bạn tìm hiểu kỹ hơn về các tính năng của ứng dụng. Cảm ơn bạn đã chọn ứng dụng của chúng tôi!

5 / 5 Share

June 19, 2023

Customily is a game changer for my POD business and personalization has increased my AOV Customily Support Team has been remarkable. From the moment I reached out for assistance, their exceptional service and dedication left me thoroughly impressed. The one:one training with Josema Rodriguez has exceeded my expectation. He takes his time to explain the system and provide accurate and comprehensive solutions when I have had issues with my products. At one point, he helped me with my design on Photoshop to resolve the issue of an image size on a shirt . This personal touch left a lasting impression on me and further solidified my belief in their commitment to customer satisfaction.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your fantastic review of Customily! :) We're thrilled to hear that our platform has been a game-changer for your POD business. We strive to provide exceptional support and it's wonderful to know that our Support Team has been remarkable in assisting you. We're delighted that your one-on-one training with Josema exceeded your expectations. We believe in providing a personalized touch to our support, and it's fantastic to know that this experience left a lasting impression on you. Your feedback further reinforces our commitment to delivering top-notch customer satisfaction. Thank you once again for your kind words. If you ever need further assistance, please don't hesitate to reach out to our dedicated support team!!

5 / 5 Share

June 16, 2023

I got the app and had an issue customizing the product. I reached out to Josema with Customily and his customer service was above and beyond! He walked me through the process and extended my free trial. They have outstanding customer service! It's a little bit of a learning curve, but when you have a problem you can always reach out to them and they will answer your question. Josema has good communication skills and extensive knowledge about the products and services offered by his company. I can't wait to scale my business and write more positive reviews.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for sharing your positive experience with us! We're thrilled to hear that our customer service, particularly through Josema, exceeded your expectations. Providing exceptional support and guidance is a top priority for us, so it's wonderful to know that we were able to assist you. If you ever need further assistance, please don't hesitate to reach out to us.

5 / 5 Share

June 16, 2023

I love customily!! It's giving me the chance to scale my business. No more proofs back and forth with the customers for days and time lost. It frees up my time to create more designs. I love their library already available!! Customer service is stellar! I have always been able to get a hold of someone!! It's a little bit of a learning curve, I'm still learning. But anytime I have an issue, I can contact them and work through it. I would recommend this app to anyone who wants to run a business or scale your current business.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience with Customily! We're happy to know that it helps you scale your business and save time. The elimination of back-and-forth proofing with customers is definitely a huge benefit!! We truly appreciate your recommendation! Keep up the great work Rebecca! :D

5 / 5 Share

June 15, 2023

Love this app so much. Best app and the best customer service I ever experienced. Assurance all needs you to do. Customer service replies so fast and enthusiastically finds solutions for clients.

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for sharing your wonderful experience with our app! We're thrilled to know that you love it and consider it the best. Delivering exceptional customer service is one of our top priorities, and we're glad to know that our team was able to assist you promptly and enthusiastically. If you need further help don't hesitate to reach us again! :)

5 / 5 Share

June 14, 2023

Các bạn support hỗ trợ bên mình rất nhiệt tình và chu đáo, giải quyết vấn để nhanh chóng và gọn gàng. Cảm ơn các bạn rất nhiều, chúc doanh nghiệp làm ăn phát đạt

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Cảm ơn bạn rất nhiều vì những lời khen tốt đẹp. Chúng tôi rất vui mừng được hỗ trợ bạn. Mong rằng chúng tôi sẽ tiếp tục mang đến sự hài lòng và thành công cho doanh nghiệp của bạn :)

5 / 5 Share

June 8, 2023

The most flexible and powerful way to add personalization to your products. Although there is a learning curve, the Customily team is there for you to train and support you through each step of the way. A class act all around!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review and support! We're happy to have you onboard and to help you through your personalization journey so you can make the most of our app! If you need further help, you know how to reach us! Let's keep growing together! :)

5 / 5 Share

June 6, 2023

Such an easy way to integrate my shopify products for my customers to personalize their own with so many options to choose from. Also they have an amazing support team who are very quick to reply and help out

Using app

25 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your review! We're so happy that you're enjoying our app! If you need further help you know how to reach us! :D

5 / 5 Share

June 6, 2023

Customily has exceeded my expectations! The app's intuitive interface makes customization a breeze. The range of design options is impressive, and the real-time previews ensure customers get exactly what they want. Seamless integration with Shopify and top-notch customer support make Customily a must-have for any e-commerce business.

Using app

18 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your review! Your kind words encourage us to keep growing and deliver an ever-better solution for our users!! We'll keep working hard to offer the best solution possible for product personalization!

5 / 5 Share

June 5, 2023

Mình là người mới mà nhờ sự giúp đỡ của các bạn hỗ trợ đã tiếp cận rất nhanh. Hỗ trợ rất nhiệt tình và chuyên nghiệp. Cảm ơn các bạn nhiều!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Xin chào! Tôi rất vui khi nghe tin bạn thấy sự hỗ trợ bạn nhận được hữu ích và được cung cấp một cách nhanh chóng. Luôn tuyệt vời khi có một trải nghiệm ấm áp và chuyên nghiệp khi tìm kiếm sự giúp đỡ. Nếu bạn còn câu hỏi hoặc cần thêm sự trợ giúp, hãy cho tôi biết. Tôi sẽ ở đây để giúp bạn!

5 / 5 Share

June 6, 2023

Fed is amazing! Best customer service ever. He really went beyond to help me figure it out! Highly highly recommend - everyone should get this!!! Big shot out!!!! Lots and lots of love and appreciation Martina was also very kind and very amazing. She was very calm and helped fix my problem quickly. Thank you so much!

Store

Brunch

Using app

29 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your kind review and support! We're happy to be of service and to help you make the most of our app! If you need further help don't hesitate to let us know! :)

5 / 5 Share

May 30, 2023

I would highly recommend this app. Its a highly useful and productive tool that ads to the bottom line.

Store

My Store

Using app

23 days

Developer Reply

Thank you for your review! We're happy to know our app is useful for your store! If you need help with anything don't hesitate to reach our team, we're here to help you make the most of Customily!

5 / 5 Share

May 24, 2023

A bit of a learning curve, but help was always responsive, answering my questions and sometimes digging in to our listings and making some corrections directly in our content. The extensive help library is excellent.

Using app

About 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your review! Your support motivates us to keep working and be better! We're always available for assistance if your need it, you know how to reach us :D

5 / 5 Share

May 24, 2023

I had some struggles figuring out how to integrate this app with my Shopify store initially. Hours of frustration almost made me give up on the app. Fortunately, I was able to contact customily and receive help from Alejandro who was able to address my specific issues and helped me connect to the development team to integrate the app to my needs. I am really excited for what is to come with my customily journey. I love the technology and I am pretty sure this is the best personalization software for shopify. Highly recommend!

Store

Furryy

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2023

Quick Response with detail explanation from the team Easy to use UI friendly Best Live Preview Editor

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review and support! :) We're happy to have you on board, if you need more help with anything don't hesitate to reach us again! We're here to help!

5 / 5 Share

May 15, 2023

Yes Customily might seem overwhelming at first with all of it's amazing tools and features but nothing compares to their support staff. I have reached out to them several times while I am learning their app so much so I think we all know each other on a first name basis. They have been nothing but patient and super helpful with every one of my chats. Thank you all for such an amazing product and team to back it up!

Using app

About 1 year

Total reviews

2

Average rating

4.0

Developer Reply

Thanks for your kind review! :D We're happy that you like our product and our team has been helpful! We work hard every day to help all of our users understand how Customily works so you can make the most of it, and will surely continue to do so! :)

5 / 5 Share

May 9, 2023

Lots of options for customization! I am just getting started but the design opportunities are endless! Excited!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review! We're so happy to have you on board! Welcome to Customily! :D If you need help with anything don't hesitate to reach our support team for assistance, we're here to help you!

5 / 5 Share

May 5, 2023

Excelente aplicación. La atención a clientes es muy buena y rápida. La manera en la que se ve el preview del producto es increíble, mis clientes lo aman.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Gracias por tu apoyo! Nos encanta saber que Customily es útil para tu negocio y que tus clientes aman las previews!! Si necesitas más asistencia no dudes en contactarnos, estamos para ayudarte! :D

5 / 5 Share

May 4, 2023

great integration and such a variety of options to add to products. Customer support is great to work with as well if you need them

Using app

7 months

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for your review and support! :) It's a pleasure to work with you too! If you need assistance with anything don't hesitate to contact our team again, we'd love to help you!

5 / 5 Share

April 26, 2023

Of the available apps that provide customization options for customers to upload photos and input text and change fonts, etc., this seems to have the most user friendly interface. The customer service from Customily has been very responsive. While there is a learning curve it seems well worth it. It is a real difference maker for selling personalized products.

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We're happy to read that our app is helping you sell personalized products, that's what we aim for! If you need help with anything, don't hesitate to reach our team again! ;)