All reviews

Rating Breakdown

  • 5
    90% (198 ratings)
  • 4
    2% (5 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (3 ratings)
  • 1
    6% (13 ratings)
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5 / 5 Share

July 7, 2022

This app has allowed me to solve an issue with custom designs for my products. It works well even though you have to adapt to the app as it will not adapt to you. It will take you a bit of trial and error before figuring out how to use it. There are still a few bugs here and there but it looks like they are improving the app constantly. Happy to work with them. I recommend it.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind review, we're happy to work with you as well :) We'll definitely keep working to make our app better. Don't hesitate to contact us if you need help with anything!

5 / 5 Share

July 20, 2022

I had a few issues at first but the CEO Alejandro reached out to me with excellent customer service and they we're able to fix the issues I was having. I am looking forward to seeing what this app has to offer! Thanks again.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 13, 2022

This function is very easy to use. The customer service explanation is more patient. It would be even better if you could add a tutorial for beginners.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We are very sorry that the language has been giving you trouble. Although our app is not natively built in Chinese, it can be easily translated. Our support team has tried to contact you several times to send you instructions, but hasn't heard back from you. Here is a look at how you can translate the entire app with one click. https://imgur.com/fs1N4O0 Anyway, we are happy to see that despite the language barriers, you were able to create a lot of personalization for your products. They are looking great :) If you still want to switch the app to Chinese, please message us at [email protected] so we can share the instructions.

5 / 5 Share

June 22, 2022

Excellent service. My issue was resolved in the hour. We've been using Customily for nearly a year now to offer personalization of our sustainable mailers and stickers.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your kind review :) we're grateful for your trust during all this time. Don't hesitate to reach us if you need help with anything!

5 / 5 Share

June 2, 2022

I have started using this app for a bit more than a month now and very pleased with the features and support. Will recommend it to everyone.

Using app

9 months

Total reviews

5

Average rating

4.6

Developer Reply

Thank you for your review! We're glad that you're enjoying Customily and that you're happy with our amazing support team! ;) If you need more help don't hesitate to contact us!

5 / 5 Share

May 20, 2022

Fantastic App and super helpful team to work with! These guys are the best in the business, and offer a fantastic service!

Using app

Over 1 year

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for your review! We're glad that you're enjoying Customily and that you're happy with our amazing team! ;) If you need more help don't hesitate to contact us!

5 / 5 Share

May 19, 2022

I cannot say enough of how customily allowed us to become a differentiator in our market, especially since we sell very detailed and highly customized products. My only complaint would be that when we started 2+ years ago it was not very user friendly. It still is difficult for me to understand certain parts, BUT the customer service which is now embedded via chat in the app, is beyond helpful and I have yet to stump them. Wish the price could go down, but definitely worth the price we pay.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We're glad that you're enjoying Customily and that we help you grow! We keep working hard to make our configurator easier to use and to develop new features for our users ;) If you need help don't hesitate to contact us! You know where to find us ;)

5 / 5 Share

May 11, 2022

I can recommend Customily to everyone! Super personalization tool, works flawlessly and easy to understand. But especially positive is the service, I have never seen such an incredibly good service! Thank you!

Store

Deutsam

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We're glad that you're enjoying Customily and that you're happy with our amazing support team! ;) If you need more help don't hesitate to contact us!

5 / 5 Share

May 11, 2022

This app is so powerful, I can do everything I think of with this app. And the customer service is timely and good!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We're glad that you're enjoying Customily and that you're happy with our amazing support team! ;) If you need more help don't hesitate to contact us!

5 / 5 Share

May 9, 2022

100% recommended, Best Personalization App out there. Robust for large or small stores, Print ready files generation on the background while light preview in real time for front end customers. integrates with the most popular POD companies for seamless production and fulfillment Automation. And Customer Service is top A+ Class. Thank you . Gary Contreras

Using app

10 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your review Gary! :) We're glad that you're enjoying all of our features, we will keep working hard to improve our app and develop new tools for our estimated users. If you need more help don't hesitate to contact us!

5 / 5 Share

April 8, 2022

This really nice apps,we used it for customize of sneakers,and a lot of customers like it.Also we will use it for apparels,tumblers and hats customize marketing.Thanks for such good app.

Using app

12 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your trust so far, and for your kind review! We're happy that you're enjoying Customily :) Let us know if we can help you with anything else!

5 / 5 Share

March 22, 2022

I like the app a lot but what I like most is the outstanding and exceptional customer support. Every issue I had (and I am using the app for over a year) was solved. I totally recommend this app.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review and your trust during all this time! :) We're very proud of our support team so it's great to read this! If you need help you know how to contact us ;)

5 / 5 Share

Oct. 18, 2022

UPDATE: I've been rocking with CUSTOMILY now for months and many of the issues in my original review have been fixed. They have taken action on all my concerns from the original review. Here is what's been done since my review: Alignment tools have been added, Undo has been added, they've updated the option preview images to automatically crop saving me a ton of time, they've recently introduced layouts which will make my life so much easier. I am going to leave my original review below so you can see what my issues were originally before the improvements. ****Original Review Below**** I was so excited to find this app. I thought it would truly be the answer to my personalized prayers. They are on the right track but have major room for improvement. Here are the I've experienced to date: 1. Incorrect Production Files (not the options customer chose) 2. No undo button when setting up templates. You mess up you just have to start over. 3. No alignment tools in the template builder. 4. Adding new items to libraries already in use is a nightmare. I added a new hair option and I still haven't recovered from the massive mess it has made of my options. 5. Bugs galore hints the issues I'm having with the production files and libraries. 6. My last few tickets have been left unresolved. One ticket they sent me a messaging saying they were closing it cause they hadn't heard from me in 4 days but I was waiting on them to resolve the issue that I had written in about. Like I said they are on the right track but they are not there yet. I'm going to give them a little more time to make this right before I look for a less buggy app. I forgot to add the fact that there are usage fees. In and of itself it isn't bad but when the app is producing incorrect files and charging you for each one THAT is a BIG problem. I'm losing money, customer confidence its just plain bad business.

Using app

About 1 year

Total reviews

6

Average rating

4.3

5 / 5 Share

Feb. 17, 2022

i like this app!This app has helped me solve a lot of problems! But I still hope the staff can solve my problem as soon as possible!!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! :) We're very happy that you like our app, remember that you can always contact us at [email protected] and our dedicated team will be ready to help you!

5 / 5 Share

Jan. 28, 2022

I use this app to allow our customers to personalized the product they are ordering. We love how it makes the experience so much easier for our customers and for our print department.

Using app

Over 1 year

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for your review! We're happy that you're enjoying Customily and that it helps your print department work :) Let us know if we can help you with anything else!

5 / 5 Share

Jan. 27, 2022

It's very useful for us since our service demands user customization. It's a perfect fit. The apps are easy to explore and deploy. This app deserves more than 5 stars. Great job!

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We're glad that you're enjoying Customily :) Let us know if we can help you with anything else!!

5 / 5 Share

Jan. 27, 2022

This is a great and very intuitive app once you understand how it works. They have lots of help articles explaining everything you could need, and extremely responsive support when you still can't figure something out. I highly recommend, will be saving us a lot of time.

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review! We work really hard to give the best customer support to our users, so we're happy to read your words. Let us know if we can help you with anything else!

5 / 5 Share

Jan. 3, 2022

We are so impressed by the customer support team at Customily. They have answered every question thoroughly and have taken our feedback into consideration in app development. We The options are well thought out and logical and the app is very versatile.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review! We work really hard to give the best customer support to our users, so we're happy to read your words. We also welcome any feedback, every piece of information is helpful to develop new features and keep growing! Let us know if we can help you with anything else!

5 / 5 Share

Dec. 23, 2021

Customily is very powerful tool that makes customers personal designs more easier & quickly to fulfill with the professional requirements. A top professional support team, that can help in al required situations.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review! We're happy to read you're enjoying Customily. We work really hard to have the best support team ever! Let us know if we can help you with anything else!

5 / 5 Share

Dec. 16, 2021

Great app with a ton of options to sell customizable products. From engraving to tshirts and mugs, you really can not find a more versatile app that works properly!

Using app

9 months

Total reviews

12

Average rating

4.9

Developer Reply

Thank you for your review, we're glad you're enjoying Customily! Of course, there are no limits! Any product can be personalized ;) Let us know if we can help you with anything else!