Aus Online Commerce review for CPB ‑ Custom Product Builder

Hi there, Thank you for your review. We really strive to resolve all issues reported in the least possible timeframe. However sometimes tasks take more development time than anticipated. We have developed a rather complex application that takes into account a lot of different possibilities for combining customization and personalization options. This complexity is reflected in the UI and the timeframe required to get onboarded. Its like working in (learning) Photoshop pretty much, but it's CPB instead. Sometimes we think ourselves that our app looks like a pilot cockpit - so many checkboxes and settings. And everything needs documentation. In order to cover for possible delays during the initial product setup we offer a 30-day free trial, so that there is enough time to take care of everything that matters. Your case was reported on Thursday and by Sunday we released a patch. We informed you on Monday, however it seems like it was too late. We apologize for the inconvenience. Let us know if you have any constructive recommendations or suggestions for UI / UX that would help our customers onboard faster. So far we have been trying to achieve that by adding user guides, videos and tooltips. Realistically we aren't sure if we can simplify things - because many of our happy customers use very customized versions of our application. Please let us know, if we can do anything for your project to help make sure that you are more satisfied with our application and support. Hopefully we can be useful for your business strategy. Again, sorry for any delays caused for your business and apologies for the inconvenience. Thanks, CPB Team