Breadfarm review for Data Export IO: Reports

Aug. 11, 2020

Excellent Customer Service. Ability to modify and organize data that Shopify maintains (even stuff you can't see in analytics/reporting). These folks have been responsive to my needs and assisted in building my perfect report. PayPal is a payment option on our site. I needed to itemize our sales based on 'location' and 'product' type. I struggled to find common ground between PayPal payout reports, Shopify payout reports and Shopify Analytics/Reporting. The challenges were: 1. Shopify Finance Analytics reports include all purchases (we take PayPal too) while their Sales Analytics include only Shopify sales, omitting PayPal data. 2. Shopify payout time of day (5pm for us) does not line up with PayPal (midnight), not allowing orders from PayPal to be included in payouts data from Shopify after 5pm. If someone placed an order and paid with PayPal after 5pm on the day of a Shopify payout, that order would not be included in the payout. It was included in PayPal's payout reporting as well as the subsequent Shopify payout. Extra work to reconcile the two (three). Shopify is unable to change our payout time of day to coincide with our time zone (Pacific). So, I was left to either track and subtract the latent PayPal orders between 5pm-12pm and use Shopify Finance Reporting, OR deduct PayPal orders from the Sales Reporting. I figured this out and could limp along with a bunch of extra time spent and opportunity for error. Then I discovered this app. For 5 bucks a month, I need 4 reports. $1.25 per report is saving me a ton of time headache. Whoop! Love it. The only negatives I find are related to time. It takes a while for a report to be created and delivered by email. It took a day or two for turn around from Data Export when they were assisting with report creation. However, their assistance with report creation brought in components of the app that were only available otherwise at a higher per month charge. My rate stayed the same.