Data Export IO: Reports

Aug. 11, 2020

Excellent Customer Service. Ability to modify and organize data that Shopify maintains (even stuff you can't see in analytics/reporting). These folks have been responsive to my needs and assisted in building my perfect report. PayPal is a payment option on our site. I needed to itemize our sales based on 'location' and 'product' type. I struggled to find common ground between PayPal payout reports, Shopify payout reports and Shopify Analytics/Reporting. The challenges were: 1. Shopify Finance Analytics reports include all purchases (we take PayPal too) while their Sales Analytics include only Shopify sales, omitting PayPal data. 2. Shopify payout time of day (5pm for us) does not line up with PayPal (midnight), not allowing orders from PayPal to be included in payouts data from Shopify after 5pm. If someone placed an order and paid with PayPal after 5pm on the day of a Shopify payout, that order would not be included in the payout. It was included in PayPal's payout reporting as well as the subsequent Shopify payout. Extra work to reconcile the two (three). Shopify is unable to change our payout time of day to coincide with our time zone (Pacific). So, I was left to either track and subtract the latent PayPal orders between 5pm-12pm and use Shopify Finance Reporting, OR deduct PayPal orders from the Sales Reporting. I figured this out and could limp along with a bunch of extra time spent and opportunity for error. Then I discovered this app. For 5 bucks a month, I need 4 reports. $1.25 per report is saving me a ton of time headache. Whoop! Love it. The only negatives I find are related to time. It takes a while for a report to be created and delivered by email. It took a day or two for turn around from Data Export when they were assisting with report creation. However, their assistance with report creation brought in components of the app that were only available otherwise at a higher per month charge. My rate stayed the same.

Aug. 11, 2020

This app is quite robust and allows for customizable reports that I can add a Pivot table into for staff that need the information but they are not comfortable using Pivot tables. The online chat support was very helpful and I was able to receive real-time help and not have to wait!

Aug. 11, 2020

Apps works very smoothly. I found all the settings a bit overwhelming but support is terrific and has even done the base configuring for me and quickly responds when i have questions.

Aug. 11, 2020

Great app, works perfectly. The developer was very helpful and even made custom changes for us. Highly recommended!

Aug. 11, 2020

Being a newer company and having to deal with taxes, this application has been a lifesaver! I got a little lost in the crazy good amount of reports available and right when I needed it most, Dominic popped into the chat and created a report that included EXACTLY what I needed and in minutes! I am so pleased and feel very grateful that I was able to find this app so easily!!

Aug. 10, 2020

Very good app and a very good chat when you need help! They answer very fast! I recommend it 100%. Trust!

Aug. 10, 2020

I use this app to report monthly sales to my clients to pay out a commission. The customer service is unbeatable and the product is outstanding for my needs. It is wonderful to have an app that is designed for my specific needs.

Aug. 10, 2020

We were using another app for several years to build up our reports and were looking to change. We tried several apps and none was as as user friendly as Data Exports knowing that we have shopify stores retrieving information from word press developments and different languages to take into account (trivial but other apps would for instance have issue with French accents or Chinese characters in address field.). To finish I never had such a good customer service. Very personal, as efficient and quick as your next door team member.

Aug. 6, 2020

We downgraded from Shopify Advanced to a Shopify account. This app allowed us to create the custom reports we needed for a fraction of the price. It really made a huge difference with the success of our business.

Aug. 6, 2020

I used this app to keep track of lead time and the tags that are assigned to each order to use for analysis and decision making. The help from the team is very quick and useful.

Aug. 6, 2020

I'm quite old and I worked with tech support for so many things in so many places. From Tier1, very very expensive support, to the cheap one, provided usually in India over the phone, in unintelligible English. The one offered by probably the coder of this app is one of the best I ever received and for sure the best ever for such money. I will keep paying for the app even if I'll stop having use for it. Thank you, Sebastian

Aug. 5, 2020

Dominic from the support team was amazing ! He created all the reports I needed in less than 1 hour and answered all my questions. Thank you !

Aug. 5, 2020

best app for exporting and amazing customer service! i needed to export custom line items and had no idea how, and they had no problem helping me with it! :)

Aug. 4, 2020

I look at a lot of Apps, and sometimes it's awesome to have customer service that will meet you half-way on meeting your goals. Data Export Reports had me up and running the exact report I needed in 3 minutes. Thanks!

Aug. 4, 2020

Thumbs up for these guys. Always on time, always active in communication. As a manager, I love to work with people who can solve problems in an easy way. Thank you very much!!

Aug. 3, 2020

I needed a report that shopify couldnt make and they were able to help me right away They even had live customer support which is rare for an app A++++++

Aug. 1, 2020

Superb App! I use it to generate outstanding 'Orders to be Made' reports which streamline my whole process. The functionality of this app is mind-boggling and if you have any special requests (as I did) their Technical Team will sort it in jig-time!

July 31, 2020

Very helpful tool. Many thanks John. Easy to setup and very good customers service. Definitely recommended

July 31, 2020

EXCELLENT APP! We are a flower shop and are using it on daily basis to run daily order reports for florists, delivery company and and create shipping labels and card notes for the products! The interface is slightly old school, but is relatively easy to figure out! And whenever we have a questions or need report customization we ALWAYS get instant support via chat window FREE of additional charges!

July 30, 2020

This app is amazing. It has met every requirement I need so far and the customer service response time and knowledge is outstanding!