Western Soul® review for Data Feed Watch Shopping Feeds
May 6, 2025
Onboarding is terrible. I had a meeting scheduled for yesterday and it was canceled due to the onboarder's "schedule change" . Then today I had my call, it was very rushed. All he wanted to was get off the phone. He only connected google merchant center and that was it. In the shopify dashboard it states "96% percent of users get better results and higher ROI after an onboarding call Book a FREE onboarding call During the onboarding we will Set up your product feed and improve your ROI Discuss how to improve the conversion rates for your campaigns Optimize your product feed to improve the quality of the listings Show you the best use cases from companies like yours" This did not happen on my call. I contacted support and they just gave me the run around and wanted me to pay $99 for setup. What a joke . I do not feel like a valued customer so far! Not sure if I will keep this app.
Hello Tracy, Thank you for taking the time to share your feedback, and we're genuinely sorry to hear that your onboarding experience didn’t meet your expectations. There was indeed a last-minute rescheduling issue that might have caused a disruption - something we try very hard to avoid. We sincerely apologize for the inconvenience this caused. Nonetheless, we understand that the session felt rushed to you, and we’re truly sorry if it gave that impression. We’d really appreciate the opportunity to make this right. We’d be happy to schedule a complimentary extended onboarding session with one of our senior specialists. Please reach out to us directly at [email protected], and we’ll prioritize your session. Best regards, Kasia/DataFeedWatch
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