All reviews

Rating Breakdown

  • 5
    91% (96 ratings)
  • 4
    5% (5 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    3% (3 ratings)
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5 / 5 Share

June 24, 2024

The support I received for my Mappy App from Jennie of BSS Commerce was amazing. Friendly, understanding and very quick! Thanks a lot!

Using app

--

Total reviews

2

Average rating

4.5

5 / 5 Share

June 24, 2024

Great support. Fast, simple and easy. Thank you!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

June 14, 2024

After trying out many different store-locator apps, Mappy is definitely my favourite. Has a great look-and-feel and their customer service is amazing! Thanks Jennie and the tech team!

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!

5 / 5 Share

June 6, 2024

The support I received for my Mappy App from Jena of BSS Commerce was first rate. Friendly, understanding and generous with knowledge.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!

5 / 5 Share

May 28, 2024

Great support! In short time my queries were solved. Thank you!

Using app

28 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!

5 / 5 Share

May 7, 2024

Great app for making a Dealer Locator on our website. Very receptive customer support as well!

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

1 / 5 Share

April 2, 2024

Horrible. Entered 5 dealers to start, looked good. Used the bulk import .csv file to upload the remaining 89 and none of them would locate on the map. Contacted support and notified them of this. Zero help. Didn't even look into settings nothing. Just pass to someone else that isn't available right now.

Using app

5 months

Total reviews

2

Average rating

1.0

5 / 5 Share

March 28, 2024

Great developers, intuitive interface, and a great experience. Helpful for stores with physical stores.

Using app

2 months

Total reviews

10

Average rating

5.0

5 / 5 Share

March 18, 2024

Prompt assistance and resolution when needed. I have been very impressed by the ease of use of the app and the customer service.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Feb. 6, 2024

Great customer support! Timely and clear with messaging

Using app

22 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 26, 2024

Great Customer service, quick and reliable assistance from online support with any API or app issues.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2024

Mappy looks great on our shopfront and is easy to use. The app also has great support, the team were prompt with their response and were able to resolve a small issue quickly.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 15, 2024

Jena replied timely and helped resolve the issue

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Jan. 3, 2024

Great app, it helps your business a lot, and great customer service, thank you, Jena

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Dec. 18, 2023

Great Support Service. Had a problem with My Google Maps API Settings got in touch via online chat support and it was kind and quick.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Dec. 6, 2023

Their team were prompt with their responses. They are able to resolve all the issue i highlighted to them immediately . And the best part of this app is the ability to integrate with Google API. Can't recommend enough. Best apps!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating! We are glad to hear you were pleased with our prompt response and our ability to integrate with Google API. It means a lot to us that you enjoyed the app and was impressed by all it has to offer. Thank you for your support!

1 / 5 Share

Nov. 17, 2023

This does not work on new shopify it seems.

Using app

15 minutes

Total reviews

2

Average rating

1.0

Developer Reply

Hi there, This is Jonas from BSS Commerce. We are so sorry for the inconvenience that you were facing with our app. In fact, our app can work with all themes. However, there are quite many themes on the market at the moment and with many customized theme, we will need to setup manually. This might be your case and that's why it wasn't working properly yet. OR you might haven't enabled embed app within your theme yet then the app wasn't working properly either. If you can give us another chance by reinstalling the app, we will for sure prioritize your case and help you with all the setup to revise your experience with us. In case you change your mind, don't hesitate to contact us via our Live Chat, at our email [email protected] or WhatsApp +84 98 760 2961 / +84 86 201 4916 and our agents will be there!

5 / 5 Share

Nov. 15, 2023

Really useful app. Integrates easily, very quick and straightforward bulk import, and great service from the devs.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating. We appreciate the kind words regarding the app - we're glad you think it's really useful! We really appreciate your recognition of the ease of bulk import and the level of service from the developers. Thank you very much!

5 / 5 Share

Nov. 10, 2023

Great app, does what we need it to. Very clean and organized! Super easy to use. Was having some issues due to our Google API and the support helped us resolve them.

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Oct. 20, 2023

Contacted the support team for an issue displaying our dealers and they were on it ASAP! Almost daily correspondence from the team with any updates they had. Was a great interaction and thank you for all your efforts.

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!