All reviews

Rating Breakdown

  • 5
    94% (333 ratings)
  • 4
    3% (12 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (4 ratings)

Reviews with Text

  • 89% (314)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 6, 2023

The perfect app for us as we begin to expand across stores and Jena has been absolutely fabulous in ironing out any issues!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating! We are especially grateful for your positive words regarding Jena's help. We appreciate your kind words and your support!

2 / 5 Share

March 29, 2023

We've been using for over a year and it worked ok for a while but hasn't worked in 5 - 6 months and the support team has been useless. We have opened up multiple support tickets and can never get them to fix the issue. Bottom line is if you type an address in the store locator will not show you to closest store unless you increase the mileage bar to unlimited, then it shows every store in the country. Going to try and different app with better support.

Using app

Over 1 year

Total reviews

5

Average rating

4.4

Developer Reply

Thanks for your review! We're sorry you've had a bad experience with our store locator and support team. We understand that the reported issue isn't ideal and we apologize for any inconvenience this may have caused. We would like to make things better for you. Please feel free to reach out to us for further assistance.

5 / 5 Share

March 23, 2023

What a great app, with a fast and easy setup and a responsive and helpful support team. Thanks so much!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your five-star rating! We are glad you found the setup fast and easy and appreciate your recognition of our responsive and helpful support team. We really appreciate your support!

5 / 5 Share

March 7, 2023

Thanks to Jena and the technician Dinh Trong Linh our issue was solved fast and professionally. I really did not think that they would solve my issue this fast (under 24 hours) and to be honest, it was kind of our fault that the issue even occurred, but they still helped us to resolve it and stayed super nice. The explained what went wrong and solved our chaos in the background. I am super grateful for the perfect support. I already recommended this plugin so often and it is always worth it. Just amazing. Thank you guys.

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your 5-star rating! We are so glad to hear that our team member Jena and technician Dinh Trong Linh were able to help you solve the issue. We appreciate your recommendation and your kind words. It means a lot to us. Many thanks!

5 / 5 Share

Feb. 10, 2023

Thank you Jolie Nguyen and Dinh Trong Linh for helping us set up the app! So far it works great and we appreciate the support we received during the set up process!

Using app

24 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5 stars! We are very pleased that you found the setup process with Jolie and Linh helpful and the app is working great. We really appreciate your support!

5 / 5 Share

March 29, 2024

Great support team with timely responses,- thank you Jolie Nguyen for your help!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the amazing 5 star rating and your kind words! We're glad you've had a great experience with our solid feature set, great support team with timely responses and highly recommend checking out. Thank you for your support!

1 / 5 Share

Feb. 1, 2023

After you paid for the app, then you need to register a google API by yourself. the key point is that it will generate billing to pay again. Such a cheat app, worse service. must remove it immediately.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

So sorry for the inconvenience that you were facing with our app. It was happening due to the change within our plan lately. But for old customers who have been using our app so far, we can again provide you the API Key to continue with the app. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!

5 / 5 Share

Feb. 3, 2023

Great help from Jennie. App works as described so far As you know there are a bunch of store locator apps on Shopify. However, this app combines all advantages and even tops that on a technical level. You can search by Location or name. And most convenient, you can use your own Google API key. We had a few questions about the app and got quick support from the support team. The customer service was very extremely helpful and willing to help me as efficiently as they could through chat support. They quickly solve my problems and this app does exactly what I need it to do for my online store. Great app that helps us identify our dealer network very easily. We will continue to use this app. Thank you again.

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!

5 / 5 Share

Jan. 31, 2023

The app is actually super useful and I'm glad we have it. We had an issue with getting config settings to work, and I didn't realize that we had to specifically check our API key before doing so. I messaged the chat help, and this lovely assistant, Jena, helped me out and immediately got my issue fixed. I'm so thoroughly impressed to get help at a time I didn't expect to get help at (7 pm PST) and that it actually fixed my problem that I went out of my way to post this review. Thank you all!

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!

5 / 5 Share

Dec. 8, 2022

Th Dealer and Store Locator app works well, especially with all the help from Jennie and Dinh Trong Linh who helped get it up and running. It is very easy to use and it automatically updates once you enter in a new location. There are a lot of options so you can customize the app based on your preferences. It allows us to easily show where our products can be found, along with their contact information and website to help raise awareness and drive sales to our dealers.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!

5 / 5 Share

Nov. 30, 2022

I chose Dealer & Store Locator because of the various map designs available and the price. I was able to customize the map to best match the look of my web storefront. Installing this app to my website was quick and easy as well. I had a little hiccup, but it was something that their customer support team was able to fix quickly. Jolie Nguyen and Pham Van Hoan specifically were a tremendous help and very pleasant to work with. I would recommend this app to anyone needing to add a store locator to their website.

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!

5 / 5 Share

Nov. 14, 2022

Great little app for the price. Really useful in showing all of our shops that carry our products. Helps increase customer engagement.

Store

HSG

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!

5 / 5 Share

Nov. 10, 2022

Jena Nguyen from the support team was super friendly and helpful when I reached out with an image loading issue, and was able to quickly identify what went wrong in my application. Her fast responses made it easy to plan our next steps to get the issue fixed. This is a great and easy to use app with free premium features if you configure your own API key! It also has amazing customization options, making it simple to create a beautiful store locator.

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!

5 / 5 Share

Oct. 6, 2022

We use this app to display a map of dealer and installers. Love the feature of being able to tag each store with a category so they can be filtered by the customer.

Store

B2BFAB

Using app

17 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!

5 / 5 Share

Oct. 6, 2022

We started using the app a few weeks ago (after having tested different apps and not finding exactly what we were looking for) and are very happy with it. It’s free as we’re using our own API key, it’s highly customisable, and it works flawlessly! When we had a small issue we reached out to the support, who took on our issue super fast (shoutout to Jennie and Pham Van Hoan!) and found a solution. Overall we can only recommend going for this solution!

Using app

11 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!

5 / 5 Share

Oct. 5, 2022

The app is very easy to use, and the support team quickly helped me with adjusting the app to my theme!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!

5 / 5 Share

Sept. 26, 2022

I first wrote in for some help on mass changes on all our locations, and got connected with Jena Nguyen who was more than helpful and friendly. Jena patiently helped to understand the issues I was experiencing, and took the extra time to advise better ways to improve the website. Biggest thanks to the developers Phung Viet Tung and Dinh Trong Linh who executed what I needed, and who went the extra mile to help us - the team's help was much appreciated!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 22, 2022

I had an issue with doing a bulk import of store locations for our store locator and Jena was so helpful. Not only did they follow up multiple times to help me but also provided such great service. Thank you!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 9, 2022

Jena was super helpful in responding to my problems. Definitely an easy app to use. Would recommend to many.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 22, 2022

Gigi and BSS Commerce provided quick responses and strong support to my questions where store addresses and map pins needed attention. This app is a good value and support has been strong.

Using app

6 months

Total reviews

2

Average rating

5.0