Modish X Co. (Miss Modish Boutique) review for Dear‑Lover Dropshipping
July 1, 2024
I was told to leave a 5-star review and left a 4-star because the customer service representative seemed nice even though I wasn't quite familiar with the store. NO REWARD WAS GIVEN as promised ( this was 6 months ago. Should have bought something before putting them on site). However, after receiving a return photo from my customer, I felt so embarrassed that this was the quality of products I had been selling to my customers (I thank God that most of my customers didn't buy from this supplier). There were no defects, however, the product looked very old, giving a thrift store feel. I honestly would have returned the product myself if I were the customer. Right now, I have offered my customer a Free product just to make up for this embarrassment. The return process was awful as there's no way to return unless you ask for permission. They have a 3-day return policy which is NOT posted on the website, I had to google it. Plus they took 5 days to respond, only to tell me that I do not qualify for a return or a refund because there was no defect. Didn't take into consideration how CHEAP their product was. If quality is most important for your business, I'll suggest that you BE AWARE of this cheap site. Most of these good reviews are not real, they ask people to write them for a reward. BE CAREFUL this may hurt your business. They have A LOT IMPROVEMENTS TO DO.
Hi Modish X Co. (Miss Modish Boutique) Thank you for sharing your experience with us. We apologize for any inconvenience caused by the product quality and return process. Ensuring that your customers receive high-quality products and that you have a smooth shopping experience is our top priority, and we regret that we did not meet your expectations this time. For the return process, you can click https://ds.dear-lover.com/h-dropship-helpCenter.html#42423_42429_ to learn about our return and exchange policy. If you encounter any difficulties, please contact us at [email protected] and we will do our best to help you resolve the issue in a timely manner. We also take customer feedback and reviews very seriously. We strive to be transparent and do not engage in any review manipulation. If you have any concerns about our review system, we are happy to address them directly. Your honest feedback is very valuable to us as we continue to improve our products and services. Due to the delay in the ticket caused by the system failure, our response efficiency was not up to the expected standard, which is entirely our responsibility for improvement. Your feedback is always our top priority and we apologize for the negative impact on your experience. Please let us know how we can resolve this issue for you. We appreciate your time and patience and sincerely hope to improve your experience working with us in the future. Sincerely, The Dear-Lover Dropshipping Customer Care Team
