The Fern and Oak review for Dear‑Lover Dropshipping
Feb. 6, 2024
Credit card information compromised and charged. It appears it may have been a diversion to a fake site that compromised credit card information through the appearance of paypal. Be mindful when proceeding. I was unable to get anyone to answer on the identified WhatsAPP contacts and had difficulty with the responses that I received through the chat, the company was not helpful and did not seemed concerned about the situation or the risk to other customers - indicating that it wasnt them.
Dear The Fern and Oak, Thank you for taking the time to share your feedback. We take this matter very seriously and sincerely apologize for the distressing experience you encountered. Regarding the payment security issue you mentioned, safeguarding customer information is our top priority. Our payment system uses SSL encryption technology and is directly integrated with official payment channels (such as PayPal). We do not redirect users to third-party pages. To protect your interests, we recommend: 1. Contact your bank immediately to freeze your card and trace any unauthorized transactions; 2. Verify the domain name of the payment page through your browser history to confirm it matches https://ds.dear-lover.com/; 3. Forward screenshots of any suspicious pages to our security team at [email protected] for a thorough investigation. We deeply apologize for the delays in communication with our support team. You may reach us via email at [email protected]. We are reinforcing customer service training and response efficiency to prevent such issues in the future. We understand your concerns and have initiated an internal review. Should the investigation reveal any connection to our systems, we will promptly notify affected customers and take full responsibility. Thank you for raising this issue—your feedback is vital to improving our services. Sincerely, The Dear-Lover Dropshipping Customer Care Team
