True Colour Beauty review for Dear‑Lover Dropshipping
May 26, 2024
Absolutely NO Customer Service. They will not answer message about problems with the app. Maybe a review will help resolve my problems. The app has great clothes and i would like to keep it. However, functionality in the store looks horrible. It has product description listings that even if you change it, it does not save for your store. BIGGEST eye sore is the Size Charts that are included in the product descriptions. They look horrible from mobile to desktop. You can resize them but it is either way to big on desktop or makes your mobile version go all over your page. I have installed a size chart builder, but since all the chart for each product are completely different, it is too difficult to go through each product and make a completely different chart. I have messaged about this twice. I finally received an answer from Sophia saying, Thank you for your feedback, we are constantly upgrading the app to improve the customer experience! No Help at All. I would really like to use the app in my store but can't seem to resolve the size chart or product description issues. Descriptions are after the size chart and have to be manually edited one by one, very time consuming cause you can't edit the template before you push it to your store.
Hi True Colour Beauty, Thank you for your honest feedback — we truly appreciate you taking the time to share your experience. We’re very sorry to hear about the frustration you’ve encountered with the size chart display and product description settings. We understand how important it is for your store to look professional on both desktop and mobile, and we completely agree that this should be easier to manage. Our team is actively working on optimizing the product import templates, including improving how size charts are displayed and allowing for more flexible editing before syncing to your store. While we currently don’t support pre-editing templates in bulk, we’re working on updates to address exactly this type of concern. We're also truly sorry that you didn’t receive timely assistance. Your experience doesn’t reflect the level of support we aim to provide. We will follow up with our support team to ensure your messages receive prompt and meaningful responses moving forward. We’d love the opportunity to keep you as a valued user. If you're open to it, we’d be happy to arrange a one-on-one session to walk you through some possible workarounds while we continue to improve the app. Thanks again for your feedback — it helps us get better. Best regards, Dear-Lover Dropshipping Support Team
